SOS Case Manager

Endeavor Health Services is hiring a Case Manager to join our Safe Options Support (SOS) Team. This is an exciting opportunity for a Case Manager who is looking to transform community healthcare in Erie County and make long lasting, positive changes in the lives of homeless people living in our community.

The Case Manager’s role will involve community outreach on the streets and shelters, coordinating participants needs before and after their move from street to home, enhancing their daily living skills, accompaniment to appointments, and advocating on their behalf when faced with discrimination or healthcare inequities. Member choice, harm reduction, non-coercion, flexibility, and person-centered care are essential elements of the SOS program model and should be front and center of the care delivered by the Case Manager.

The SOS teams will continue to follow participants for several months after housing placement to ensure their stability, independence, and wellbeing in their new community. The role will require field-based work, periodic on-call coverage, and a willingness to work flexible hours. On-job training will be provided around CTI and regular learning collaboratives will be available to enhance the Case Manager’s professional development.

Job Responsibilities:

• Persistent and assertive outreach and engagement using strength-based approaches beginning either at known “hang-outs” or “Hot spots” within the homeless services system or during an inpatient hospital admission or emergency department visit
• Continuously assess the health and social needs of participants through SOS’s conversational and observational assessments and formalized risk assessments tools for those identified as being at high risk
• Work in collaborations with the centralized SOS resource Hub to identify available housing and to support participants through the process. Tasks may include completing applications and applying for housing, prepping for interviews, follow up with housing providers, and assistance with moving in (day of move) with obtaining housing supplies and learning the neighborhood
• Participate in hospital discharge planning meetings to identify the best community resources for returning people
• Collects and reports data, as required and work with team leader, data analyst and other SOS teams to use data to inform future care delivery
• Once housed work with participants and their housing providers to resolve clinical issues that are impacting on the participant’s ability manage, and retain supportive housing
• Foster relationship with community provides to ensure that recipients are connected with appropriate services as they transition back into the community
• Appointment navigation including accompaniment to appointments, travel training, reengagement in community care, and addressing barriers to care
• Review documentation and conduct comprehensive psychosocial assessments to determine the medical, psychiatric, housing and other social needs in the community
• Obtain historical and collateral information from multiple sources to support participants behavioral and physical health needs
• Monitor, evaluate and record participants progress with respect to care plan goals
• Attend and participate in team meetings and supervisory sessions

Minimum Education and Experience Requirements:

• Bachelor’s degree or higher, preferably in psychology, social work, sociology, or related field or be a New York State Licensed Practical Nurse (LPN)
• Case Management work experience in a social service agency, preferably serving a behavioral health population
• Four years of past work case management work experience may be considered in lieu of Bachelor’s degree
• Must have a valid NYS Drivers license and reliable transportation

Essential Knowledge, Skills and Abilities:

• Experience working with homeless and/or precariously housed populations preferred but not required
• Knowledge of homeless resources, local shelter systems, and NFTA transit systems a plus
• Knowledge of counseling principles and methods for mental illness and substance use disorders
• Knowledge of treatment, rehabilitation, and community support programs as they relate to recipient/residents, families, and staff
• Ability to develop, evaluate, implement, and modify treatment intervention to meet the needs of individual recipients
• Ability to prepare accurate and timely reports
• Computer proficiency and good documentation skills

Endeavor Health Services is a private, not-for-profit corporation dedicated to the development of accessible and effective services, driven towards improving the emotional wellness and behavioral health of residents of Western New York, Rochester, and the surrounding communities.

We offer competitive salaries and an array of employee benefits, including:

• Medical
• Dental
• Company Paid Vision and Life Insurance
• Company Paid Long Term Disability
• Supplemental Life and AD&D
• Supplemental Short Term Disability
• 401 (K) retirement savings plan with company contribution
• 10 paid holiday
• Generous paid vacation
• Paid sick time
• Employee Assistance Program

Salary range - $19.50 - $25.65/hour depending on education/experience.

Endeavor Health Services is an equal opportunity employer committed to championing the principles of diversity, equity, inclusion, and belonging. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities with which we work in partnership.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.