Housing & Outreach Case Manager

COME CREATE IMPACT WITH US Downtown Streets Team (DST) is a nonprofit organization committed to fighting homelessness through the power of work and dignity of community. DST increases social capital and economic mobility by helping our unhoused neighbors chart a way out of homelessness through community building, volunteering opportunities, employment and human-centered case management. Since 2005, DST has expanded across 16 cities in Northern and Central California, serving over 1,500 people annually. SUMMARY: The Housing & Outreach Case Manager will work directly with unhoused community members residing on Binford Rd to navigate services, assess them for Coordinated Entry, secure housing placements with those who are eligible for Permanent Supportive Housing (PSH) opportunities, and help them reduce barriers to self-sufficiency through strong organizational, problem-solving, and analytical skills, while managing priorities and workflow. Hours for the position are Tuesday through Saturday, 12PM to 8PM (subject to adjustment in consultation with Marin County HHS based on client need). WHAT YOU'LL DO: Work with a caseload of 10 individuals to achieve goals specifically related to housing, transportation, health, and legal issues Maintain regular appointments and office hours with clients and staff Work with Binford ERF Program Manager, Housing Lead, and STVP/STE Program Manager to promote successful participation in the housing voucher and work experience programs Consistently collaborate and problem solve with other Binford ERF Case Managers to ensure clear pathways to housing, as well as refraining from duplication of services Actively learn about current resources and services outside the agency that may aid clients in their goals Present new services and opportunities to all clients on caseload during regular check-ins Provide compassionate support and assistance for clients Support clients in court, at housing related appointments, social service agencies, in communication with Marin Housing Authority, etc Utilize any available subsidies and affordable housing units to place clients into housing Educate and roll out best practices for homeless outreach, street-based case management and de-escalation Coordinate and distribute outreach supplies to individuals in encampments and RVs/vehicles on Binford Rd Conduct VISPDATS and other vulnerability assessments to eligible individuals or families residing on Binford Rd Accurately and promptly document all interactions (phone, meetings, etc.) via case notes with all individuals encountered during outreach Actively document client meetings and update all relevant program data in applicable database; such as Marin County HMIS, Wizard, Tracker, and any additional programs necessary Establish productive relationships with all clients with no bias or prejudice towards race, religion, age, sex, disability, or sexual preference Represent the agency in the community and work with all partner organizations to achieve client goals Perform other duties as assigned by manager and assist with special projects as required Uphold organizational values, work ethically and with integrity and follow company policies as laid out in Employee Handbook COMMUNITY SPECIFIC RESPONSIBILITIES FOR MARIN COUNTY: Build rapport and trust with outreach recipients through trauma-informed and client-centered outreach. This will include addressing their immediate prioritized needs, such as transportation, support, communication (phones), food, emergency supplies, tent repair, etc., which will open the door for residents to eventually accept the offer of moving into permanent housing Connect outreach recipients to resources for which they may be eligible, including but not limited to veterans’ benefits, medical care, employment assistance, credit repair, emergency shelter or other housing supports, etc Support recipients to manage their personal belongings while unsheltered, including helping them understand any local encampment restrictions, and supporting them with sorting through and disposing of items that they no longer want. Attend a WIZARD training and use the system for coordination with other providers involved in the client’s care Provide housing location services tailored to the needs and preferences of the client Advocate for individuals living in vehicles with working income to be connected to the Rapid Rehousing (RRH) pathway Develop and maintain relationships with property owners/managers by contacting them for your client and saying hello when you are on their site Screen available units to determine the potential for a unit to pass Housing Quality Inspections performed by the Marin Housing Authority prior to move-in or approval of a rental subsidy agreement Provide housing stabilization services. Services should flex in intensity to match the client’s need Work collaboratively with client to mitigate tenancy issues weekly with the goal of helping formally homeless clients retain their housing At move-in, make attempts to meet with client weekly, 60-90 days after move-in to housing to discuss client successes and any challenges in housing, and, if necessary, to develop strategies to address housing challenges to ensure client retains housing Will continue to meet with the client monthly, at minimum, as determined by their needs for clinical and housing support Work in partnership with the client to create a Treatment Plan that articulates the Clients goals for treatment and details the specific interventions planned to assist the client to achieve these goals Develop and provide high quality interventions and services in support of wellness and recovery Maintain contact at least once per month or more often if needed with the client’s Housing Property Manager to provide a regular opportunity to be informed of any housing challenges for the client Provide client with skills training to understand their tenancy rights and fulfill their tenancy responsibilities as articulated in their Landlord/Tenant Lease Document all housing and clinical services in the client file within 72 hours Maintain data points weekly to ensured collaborative tracking with city and county partners Attend relevant weekly, biweekly or monthly internal and external case conference meetings (i.e. encampment case conference, staff meetings) related to County contract or DST WHAT YOU'LL NEED: HS Diploma or equivalent Ability to perform job duties with minimal supervision Excellent listening comprehension, written and verbal communication skills Experience in Microsoft programs Valid CDL, insurance and access to a reliable vehicle Bilingual in English and Spanish preferred PHYSICAL REQUIREMENTS: While performing the essential duties of this job, the employee is frequently required to do the following: Sitting, standing, walking, bending, stooping, pushing, pulling and lifting (up to 25 lbs.) Using personal computer, keyboard, mouse and monitor Observation and problem solving; hearing, seeing, reasoning and decision making Basic mathematical ability WORK ENVIRONMENT: Moderate noise associated with an open office work environment. Work environment and physical location may vary, depending on the space available and the needs of the community and the program. WHAT WE CAN OFFER YOU: A chance to positively impact your community on one of the biggest domestic challenges of the day Competitive nonprofit compensation Options for fully paid medical, dental, vision and life insurance coverage for employees, with FSA and HSA health plans available Option to enroll in 401k after 90 days, and up to 6% company match, after one year of employment 15 days off PTO, increasing with tenure Over 10 paid holidays annually Paid company closure for five days during the summer Paid company closure for five days between Christmas and New Year Day off on your birthday One month paid sabbatical after five years, not charging PTO Internal growth opportunities Access to professional development resources and reimbursement Employee Assistance Program (EAP) COMMITMENT TO DIVERSITY We thrive as an organization when unique identities, experiences & perspectives are represented. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. WE HOPE YOU WILL CONSIDER JOING US TO MAKE A POSITIVE IMPACT IN OUR COMMUNITY.