ASHEVILLE FORD LINCOLN
Guest Experience Manager
ASHEVILLE FORD LINCOLN, Asheville, North Carolina, us, 28814
At Asheville Ford Lincoln we are looking for a full-time Guest Experience Manager. We are a large facility that includes a Quicklane and Body Shop. We were founded in 2007 by Krause Auto Group.
The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)
What we offer:
FREE Medical Insurance Option available
Dental, Vision Insurance, and HSA account
Short and Long Term Disability Insurance
401k Plans Available
PTO, Paid Vacations and Holiday Pay
Employee appreciation celebrations
Career advancement opportunities, promote from within
Discounts on products and services
Family owned and operated
Long term job security
RESPONSIBILITIES
Ensure customers receive prompt, courteous, and effective service
Serve as a liaison between technicians and customers
Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
Ensure customers have a positive dealership experience
Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
Spend quality time building relationships with the customers
Assist the General Manager in any other duties
REQUIREMENTS:
Strong communication skills to deal with customers, employees and vendors.
Ford Experience a plus
Technical automotive knowledge
Demonstrated ability to manage others
Valid driver's license with clean driving record.
At least 2 years of automotive service advisor and/or automotive customer service experience
A hard-working can-do attitude
Excellent interpersonal and management skills
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)
What we offer:
FREE Medical Insurance Option available
Dental, Vision Insurance, and HSA account
Short and Long Term Disability Insurance
401k Plans Available
PTO, Paid Vacations and Holiday Pay
Employee appreciation celebrations
Career advancement opportunities, promote from within
Discounts on products and services
Family owned and operated
Long term job security
RESPONSIBILITIES
Ensure customers receive prompt, courteous, and effective service
Serve as a liaison between technicians and customers
Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
Ensure customers have a positive dealership experience
Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
Spend quality time building relationships with the customers
Assist the General Manager in any other duties
REQUIREMENTS:
Strong communication skills to deal with customers, employees and vendors.
Ford Experience a plus
Technical automotive knowledge
Demonstrated ability to manage others
Valid driver's license with clean driving record.
At least 2 years of automotive service advisor and/or automotive customer service experience
A hard-working can-do attitude
Excellent interpersonal and management skills
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.