General Dynamics Information Technology
Service Desk Analyst 4PM to Midnight shifts - Active Top Secret required
General Dynamics Information Technology, Washington, District of Columbia, us, 20022
Service Desk Analyst 4PM to Midnight shifts - Active Top Secret required
Apply locations USA DC Washington time type Full time posted on Posted 4 Days Ago job requisition id RQ192242
Type of Requisition:
Pipeline
Clearance Level Must Currently Possess:
Top Secret
Clearance Level Must Be Able to Obtain:
Top Secret/SCI
Public Trust/Other Required:
None
Job Family:
Systems Administration
Job Qualifications:
Skills:
Customer Service, Help Desk Support, Information Technology (IT) Support
Certifications:
None
Experience:
3 + years of related experience
US Citizenship Required:
Yes
Job Description:
***This position has 2 set weekly schedule options:
Option 1: 4:00 PM to Midnight - Saturday - Wednesday
OR
Option 2: 4:00 PM to Midnight - Thursday - Monday
By applying, you confirm you are willing to work one of these weekly shifts
GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As a Service Desk Technician / Help Desk Analyst, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.
HOW A SERVICE DESK / HELP DESK ANALYST WILL MAKE AN IMPACT:
Providing program support as a Tier 1.5 Service Desk Technician.
Delivering excellent customer service and quick resolution of technical issues for customer via chat, email, and deskside support.
Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of desktops, notebooks, printers, iPads, and associated peripherals.
Troubleshooting and resolving issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies.
Supporting Microsoft Office 365 and Active Directory products.
Documenting and tracking customer incidents and requests via ticketing management system by updating troubleshooting and resolution efforts and efficiently escalating tickets to appropriate teams when applicable.
Isolating and resolving issues with individual workstations.
Acting as a resource to answer user questions about hardware and software issues.
WHAT YOU’LL NEED TO SUCCEED:
Required Experience:
BA/BS and a minimum of 3 years of full-time (40 hours a week) helpdesk experience. Experience can be substituted for Education.
Required Technical Skills:
CompTIA Security+ (DoD 8570 Compliance) required within 6 months of starting.
Security Clearance Level:
Active Top Secret with SCI Eligibility.
Required Skills and Abilities:
Excellent verbal and written communication skills. Must be able to pass a basic English Language assessment test.
Preferred Skills:
BS/BA Highly Desired.
Location:
On Customer Site, Washington, District of Columbia – This service desk is 24/7/365, occasional shift work may be required.
GDIT IS YOUR PLACE:
Flexible work schedule
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Onsite
Work Location:
USA DC Washington
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community.
#J-18808-Ljbffr
Type of Requisition:
Pipeline
Clearance Level Must Currently Possess:
Top Secret
Clearance Level Must Be Able to Obtain:
Top Secret/SCI
Public Trust/Other Required:
None
Job Family:
Systems Administration
Job Qualifications:
Skills:
Customer Service, Help Desk Support, Information Technology (IT) Support
Certifications:
None
Experience:
3 + years of related experience
US Citizenship Required:
Yes
Job Description:
***This position has 2 set weekly schedule options:
Option 1: 4:00 PM to Midnight - Saturday - Wednesday
OR
Option 2: 4:00 PM to Midnight - Thursday - Monday
By applying, you confirm you are willing to work one of these weekly shifts
GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As a Service Desk Technician / Help Desk Analyst, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.
HOW A SERVICE DESK / HELP DESK ANALYST WILL MAKE AN IMPACT:
Providing program support as a Tier 1.5 Service Desk Technician.
Delivering excellent customer service and quick resolution of technical issues for customer via chat, email, and deskside support.
Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of desktops, notebooks, printers, iPads, and associated peripherals.
Troubleshooting and resolving issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies.
Supporting Microsoft Office 365 and Active Directory products.
Documenting and tracking customer incidents and requests via ticketing management system by updating troubleshooting and resolution efforts and efficiently escalating tickets to appropriate teams when applicable.
Isolating and resolving issues with individual workstations.
Acting as a resource to answer user questions about hardware and software issues.
WHAT YOU’LL NEED TO SUCCEED:
Required Experience:
BA/BS and a minimum of 3 years of full-time (40 hours a week) helpdesk experience. Experience can be substituted for Education.
Required Technical Skills:
CompTIA Security+ (DoD 8570 Compliance) required within 6 months of starting.
Security Clearance Level:
Active Top Secret with SCI Eligibility.
Required Skills and Abilities:
Excellent verbal and written communication skills. Must be able to pass a basic English Language assessment test.
Preferred Skills:
BS/BA Highly Desired.
Location:
On Customer Site, Washington, District of Columbia – This service desk is 24/7/365, occasional shift work may be required.
GDIT IS YOUR PLACE:
Flexible work schedule
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Onsite
Work Location:
USA DC Washington
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community.
#J-18808-Ljbffr