Receptionist Job at Mayer Brown LLP in San Francisco

Overview

Mayer Brown is an international law firm positioned to represent the world’s major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do.

We are a collegial, collaborative, and diverse firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm.

If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Office Services department in our San Francisco office as a Receptionist.

The Receptionist will serve as the first point of contact for clients, visitors, attorneys and business services team members. The ideal candidate will possess a professional demeanor, exceptional communication skills, and the ability to manage multiple tasks efficiently. The receptionist will be responsible for creating a welcoming environment, providing administrative support, assisting with day-to-day operations of the office, and ensuring smooth operation of the front desk.

Responsibilities

Essential Functions:

Client Interaction:

• Greets guests, vendors, job applicants and other visitors.
• Directs guests to appropriate meeting rooms.
• Offers refreshments to clients/visitors and informs them of the restroom locations upon arrival.
• Offers assistance, information, and updates as needed to make the client’s wait comfortable and pleasant.
• Maintains a tidy and presentable reception area.

Administrative Support:

• Ensures that all clients and visitors are logged in the visitor log.
• Performs clerical duties and handles incoming and outgoing correspondence, including mail, email, and faxes when needed.
• Orders office catering when needed.
• Creates and distributes local office daily and monthly newsletters.
• Schedules and confirms appointments, meetings, and consultations for clients with attorneys.
• Schedules and monitors conference room bookings.
• Sends communication on internal office visitors weekly.
• Supports team members with administrative tasks as needed.
• Processes administrative invoices via Chrome River.
• Submits rush remote check requests.
• Places work orders and maintenance orders with landlord via portal.

Communication and Coordination:

• Utilizes Cisco phone system - answers telephones and directs calls to the appropriate recipient.
• Answers, screens, and forwards incoming phone calls while providing basic information when needed.
• Relays messages accurately and promptly to appropriate staff members.
• Notifies appropriate party, including Office Services and/or Recruiting/HR Department, when a visitor has arrived.
• Coordinates conference room and visiting attorney offices, including reserving rooms, gathering and relaying information to respective departments, and confirming bookings including catering needs and any special requirements.
• Performs other duties as assigned or required to meet Firm goals and objectives.

Qualifications

Education/Training/Certifications:

• High School Diploma or equivalent required.

Professional Experience:

• Two years of receptionist experience in a large firm.

Technical Skills:

• Previous switchboard experience for a large organization.
• Computer experience required. Microsoft Word, Outlook, Excel.

Performance Traits:

• Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors.
• Good customer service skills including listening, telephone, and follow-up.
• Ability to operate office equipment (copiers, typewriters, personal computer, printers).
• Ability to work in a diverse team environment and effectively support the demanding needs of the Firm.
• Ability to work under pressure and meet deadlines with shifting priorities.
• Strong customer service skills, able to anticipate needs.
• Strong attention to detail, organizational skills, and the ability to handle multiple projects.
• Maintains confidentiality and exercises discretion.
• Exercises solid strategic thinking and problem-solving skills.
• Must be a self-starter with a high level of initiative.

The typical pay scale for this position is between $56,900 and $64,400, although the actual wage or salary could be lower or higher if the candidate’s education, experience, skills, and internal pay alignment are different from those specified.

The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401 (k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth.

Thank you for your interest in Mayer Brown. We are committed to providing equal opportunity and reasonable accommodations to applicants and employees with disabilities and disabled veterans. To request a reasonable accommodation related to the application process and/or job interview, please email us at lateralrecruiting@mayerbrown.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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