Outdoor Supply Hardware - Full-Time Nursery Lead Sales Associate Job at Outdoor

Outdoor Supply Hardware - Full-Time Nursery Lead Sales Associate

Job Category: Sales

Requisition Number: OUTDO001656

Posted: December 24, 2024

Employment Type: Full-Time

Location: Napa, CA 94558, USA

Description

Summary

Sales associates provide excellent customer service to CNRG customers by listening to customers, helping customers identify and clarify their needs, and reacting with accurate information and product recommendations.

Working in a nursery among the scent of flowers and vibrant foliage is a popular career choice for those who love the outdoors. A successful Lead will:

• Have a broad base of plant knowledge to include recommending appropriate varieties for the assigned location, climate/watering needs and pest control.
• Effectively lead all store location associates with responsibility for total location operations in the occasional absence of salaried store management.
• Knowledge of the local market, customer base, seasonality opportunities, competitors and other specifics of the local market that may influence the business.

Customer Service:

• Smile and greet all customers who enter the department or come within a normal speaking radius of the sales associate. The greeting should include an open-ended question such as “How may I assist you today?” or “What can I help you find today?”
• Practice excellent customer service and listen intently to customer needs.
• Direct customers to the appropriate products for their particular needs.
• Build customer confidence by supplying product knowledge and technical assistance as it relates to the selection, use, and installation of products sold by CNRG.
• Perform sales counter functions such as order entry, special orders, and price lookup.
• Accept and respond to telephone inquiries from customers in a polite manner.
• Merchandise product on shelves or other fixtures according to corporate plan-o-grams.
• Make new product recommendations to store management based on customer feedback.
• Write sales orders and special orders using CNRG point-of-sale systems accurately.
• Assist in cycle counting of inventory according to a schedule established by management.
• Stock shelves with incoming product as necessary.
• Sign and merchandise product in the store as necessary.
• Face and front product at the beginning and end of each shift, and as time permits.
• Notify regular customers about new products and upcoming store promotions.
• Maintain clean and organized sales counter and selling area.
• Assist with customer loading of items purchased in the store as necessary.
• Use CNRG Resource Center to submit instances of items with incorrect retail prices or descriptions.

Safety & Loss Prevention:

• Possess working knowledge of company and store security measures.
• Understand common techniques employed by shoplifters or others seeking to defraud the company.
• Follow company safety guidelines and participate in regular store safety meetings.

Perform other duties similar to those above as assigned by the store manager's supervisor or other qualified corporate or platform representative.

Qualifications

Must be able to perform each duty and responsibility in a satisfactory manner. Qualifications include previous work experience in retail sales or customer service. Must possess strong math, reading, writing, and speaking skills, and a friendly demeanor. Must possess problem-solving ability and good organizational skills. Basic knowledge of lumber, building materials, or general hardware merchandise is required, and specific departmental expertise is preferred. Must be able to lift and load merchandise weighing up to 50 lbs. for various amounts of time, lift and load merchandise over six feet off the ground, climb a ladder, and maneuver safely at the store. High school diploma or equivalent is preferred.

This job is an hourly position (non-exempt from overtime). Though successful sales associates may be considered for other opportunities within the company, the position carries no guarantee of career progression. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.

Central Network Retail Group, LLC complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.