Apex Systems is hiring: HR Administrator in Charlotte

Job#: 2056876

Job Description:

Position: HR Administrator
Location: Charlotte, NC
Contract Length: 6 mo
Top Requirements:

• HR Background
• Ability to problem solve in a high volume production oriented environment

Plusses:

• Knowledge of leave of absence, FMLA, STD, LTD, ADA and workers’ compensation administration

Day to Day Responsibilities/project specifics:

The Accommodation Coordinator is responsible for processing claims and communicating accommodation options following written guidelines and procedures pursuant to ADA, state and/or this company’s requirements. This role will focus on reasonable accommodation administration. In addition, this job is responsible for processing employee requests and associated transactions while maintaining Service Level Agreements by applying customer service satisfaction techniques with the efficient, timely and accurate use of resources.

• Serve as a primary point of contact for administration of accommodation claims.
• Inform employees of documentation required to process accommodation claims, required time frames, and claims status either by phone, written correspondence, and/or claims system.
• Request medical information to determine if the employee meets the requirements under federal ADA, state, and/or company requirements for a qualifying condition.
• Demonstrate the highest degree of accuracy, courtesy, and professionalism to resolve customer issues and routine HR questions.
• Update the case management system with transaction specific information and supporting documentation.
• Achieve and maintain expertise to navigate and accurately record information with several business systems/applications including HR data (PeopleSoft), case management tracking (HR Helpdesk), and vendor websites.
• Apply knowledge of HR programs, policies, and benefit plans to quickly resolve customer issues or concerns.
• Responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue.

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