HR Service Center Director- Onboarding Job at HCA Healthcare in Nashville-Davids

HCA Healthcare HR Service Center Director- Onboarding

Do you want to join an organization that invests in you as a HR Shared Services Director- Onboarding? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

The HR Service Center (HRSC) Director is responsible for ensuring Tier 1 and Tier 2 HR service representative tasks (e.g., answering calls, transaction support) are completed in an accurate, timely, and efficient manner and in full compliance with all legislative requirements and company policies. The HRSC Director will work under direction from the Director to ensure HR service delivery is consistently high-quality. The HRSC Director assists the Continuous Improvement team in developing individual team members and ensures the team engages in continuous learning and process improvement.

What you will do in this role:

1. Oversee and direct operations for Tier 1 and Tier 2 customer service representatives and supervisors.
2. Ensure call volumes are managed, and transactions are completed timely and accurately.
3. Provide coaching and guidance to improve staff performance and capabilities and identify training needs; develop staff in technical and soft skills.
4. Review and analyze tier metrics on an ongoing basis to help continuously improve service center operations.
5. Oversee and manage vendor activity in support of the work needing to be accomplished.
6. Provide advice and counsel.

What qualifications you will need:

1. 7+ years of relevant work experience, required.
2. 1+ year(s) of experience in HR service center, preferred.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

We are a family of 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our HR Shared Services Director- Onboarding opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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