NRI, Inc. is hiring: Medical Call Center Representative - Urgently Hiring in Roc

We are seeking dedicated and experienced candidates for a call center in a healthcare setting. These are temp-to-hire roles with opportunities for long-term employment. Successful candidates will have at least 1 year of experience in a medical call center environment, possess strong typing skills (40 WPM), and be familiar with medical terminology.

Bilingual candidates (English/Spanish) encouraged to apply.

Responsibilities:

1. Provide exceptional customer service in a fast-paced healthcare call center environment.
2. Manage and resolve inquiries from patients, clients, and healthcare providers.
3. Use medical terminology effectively to assist with inquiries related to healthcare services.
4. Maintain accurate and timely documentation of calls and cases in the system.
5. Work collaboratively with team members and other departments to meet organizational goals.

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