Vice President of Operations - Restaurants (SLBT) Job at Leap Brands in Wayne

Vice President of Operations - Restaurants (SLBT)

As the Vice President of Operations, you will be responsible for overseeing the day-to-day operations, driving operational excellence, and ensuring the success of our multi-branded franchise locations across several states. Your leadership will be instrumental in enhancing efficiency, improving customer satisfaction, and contributing to the overall growth and profitability of our franchise portfolio.

Responsibilities:

Strategic Leadership:

• Develop and implement strategic initiatives to achieve operational objectives and financial targets.
• Provide leadership and direction to regional and district managers in the execution of operational plans.

Multi-Unit Management:

• Oversee the performance of multiple franchise locations, ensuring consistent operational standards.
• Collaborate with franchise owners and managers to drive excellence in customer service and brand representation.

Operational Efficiency:

• Streamline operational processes to enhance efficiency and reduce costs.
• Implement best practices and standard operating procedures across all locations.

Quality Assurance:

• Monitor and ensure the quality and consistency of products, services, and customer experiences.
• Implement quality assurance programs and initiatives.
• Work closely with the Vice President of Finance to monitor financial performance and key operational metrics.
• Develop and implement strategies to optimize profitability and cost management.

Franchisee Relations:

• Build and maintain strong relationships with franchise owners and partners.
• Provide support, guidance, and resources to ensure the success of franchise operations.

Team Development:

• Recruit, train, and develop a high-performing operations team.
• Foster a culture of accountability, collaboration, and continuous improvement.

Market Expansion:

• Collaborate with the executive team to identify opportunities for market expansion and new franchise development.
• Assess market trends and competitive landscapes to inform strategic decisions.

Qualifications:

• Bachelor's degree in Business, Hospitality, or a related field; MBA is a plus.
• 10+ years of experience in multi-unit operations management within the franchise industry.
• Proven success in driving operational excellence and financial performance.
• Strong leadership, communication, and interpersonal skills.
• Ability to travel as needed to various locations.

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