NYU Langone Health is hiring: Faculty Group Practice Secretary I Intake/Schedule

Faculty Group Practice Secretary I Intake/Scheduler - Rego Park

Tracking Code: 1131228_RR00093941

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive.

Position Summary:
We have an exciting opportunity to join our team as a Faculty Group Practice Secretary I Intake/Scheduler. In this role, the successful candidate will perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments, and other administrative duties as needed.

Job Responsibilities:

1. Greets patients professionally both in person and on the phone.
2. Answers patient questions and/or properly refers questions and issues to the appropriate contact.
3. Optimizes provider schedules and patient access by establishing and maintaining efficient scheduling templates.
4. Promotes a positive patient experience throughout all patient interactions.
5. Ensures availability of treatment information by retrieving and updating patient records.
6. Verifies insurance information and obtains information needed to schedule and bill for services.
7. Maintains office inventory and equipment by anticipating supply needs and expediting supply orders.
8. Performs other duties as needed.

Administrative Responsibilities:

1. Responsible for greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection.
2. Monitors Department Appointment Report (DAR) for checkmate “kick-outs”, appointment notes, insurance flags, and/or patients who need further assistance.
3. Gathers all patient demographic related data and materials from patients and/or their representatives.
4. Obtains insurance information, verifies insurance eligibility electronically, and collects insurance referral if applicable.
5. Advises and/or collects patient and financial related documents and policies for patient visits.
6. Enrolls patients above the age of 5 to Patient Secure by obtaining the palm scan and a photo.
7. Promotes the utilization of Check Mate kiosks and assists patients in using the kiosk when needed.
8. Scans all necessary documents into Epic and ensures scanned documents are in the correct location/order.
9. Monitors waiting areas to identify and communicate wait times.
10. Performs check-out functions including providing after visit summary information and scheduling follow-up visits.
11. Answers phone calls and requests in a professional manner.
12. Schedules routine appointments and follow-ups for visits.
13. Maintains patient privacy as it relates to HIPAA standards.
14. Performs other related duties as needed by providers and supervisors.

Patient Experience and Access:
Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision, and values and promoting excellence in the patient experience.

Minimum Qualifications:
To qualify you must have a High School Diploma. Excellent organizational, interpersonal, verbal and written communication skills, and strong customer service orientation required. Basic knowledge of word processing, spreadsheet, database, and Internet applications required.

Preferred Qualifications:
Intermediate knowledge of computer-based scheduling and appointment programs strongly preferred.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. We require applications to be completed online.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $51,206.48 - $51,206.48 Annually. Actual salaries depend on various factors, including experience, specialty, education, and hospital need.

Company Location: NYU Grossman School of Medicine

Department: FGP-Columbus(S1299)

Position Type: Full-Time/Regular

Shift: Flexibility Needed, shifts vary 9am-9pm, Monday-Friday.