Production Supervisor Job at Evergreen Goodwill in Snohomish

Edmonds, WA, USA ● Everett, WA, USA ● Lynnwood, 4027 198th St SW, Lynnwood, Washington, United States of America ● Mountlake Terrace, WA, USA ● North Seattle, Seattle, WA, USA ● Northgate, Seattle, WA, USA ● Shoreline, WA, USA Req #2808

Friday, January 3, 2025

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education, and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life-changing job opportunities, ensuring they are career-ready and can support themselves and their families.

The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores, and more than 27 donation sites in King, Snohomish, Skagit, Whatcom, and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services, and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity, and inclusion (DEI) and are focused on creating a joyful, inclusive, and successful organization.

Job Title: Production Supervisor

Pay: $23.50-24.00/hour DOE

About the Position

The Production Supervisor oversees the day-to-day donation and production operations of the store to meet or exceed optimum levels of merchandise production. Effectively supervises production employees so that daily production goals are met. Responsible for ensuring a safe, clean, and organized working environment. *Some duties are not required for the Seattle Store Production Supervisor as this location does not operate donations but supports other stores.

Essential Functions and Responsibilities: Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• Ensure donations are processed in such a way to maximize sales and minimize waste.
• Conduct quality checks on merchandise before it is placed on the sales floor.
• Ensure all donations are processed expediently from the donation door to the sales floor.
• Communicate needs with the store management team to ensure production and sales goals will be met.
• Complete operational requirements by scheduling and assigning employees.
• Promote productivity by following up with employees on work results.
• Resolve workplace employee concerns by addressing issues that impact employee performance and productivity.
• Coordinate dock efforts assigning staff within production and transportation areas.
• Ensure Production Associates are stocked with supplies.
• Prepare reports by collecting, documenting, and summarizing information.
• Complete projects by planning, organizing, and monitoring assignments.
• Build and maintain internal and external customer satisfaction.
• Uphold safe work practices in support of a safety culture through awareness and observation; assist in safety training of employees; report any potential hazards or accidents.
• Consistent and safe execution of duties associated with forklift operation when certified to Evergreen Goodwill standards.
• Perform other duties as assigned.

Supervisory Responsibilities:

Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Partner with People Relations as needed and appropriate.

Position Requirements: (Qualifications for the job under the Americans with Disabilities Act)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• High school graduate/GED equivalency preferred.
• Minimum 1 year production or warehouse experience, working knowledge of material handling practices.
• Minimum 6 months to 1 year of supervisory experience.
• Must have familiarity with dock equipment, lifting, and handling techniques.
• Must have basic math skills for reports, documentation, etc.
• Ability to work and lead in a team environment.
• Ability to carry out instructions.
• Proficient knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Ability to learn new technology and software as related to the job.

Certificates, Licenses, or Registrations:

• If applicable to job role: Evergreen Goodwill Forklift certification optional, must meet eligibility requirements.

Physical Abilities:

While performing the duties of this job, the employee will be required to lift and carry up to 30 - 40 pounds; have developed fine motor control (grasp, handle, manipulate objects with fingers); standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; able to travel across a variety of surfaces (stairs, ramps, uneven terrain). Able to communicate with others effectively both verbally and in writing, including those who have limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities:

• Problem-solving
• Communicating with the public
• Verbal and written communication skills

Work Environment: Warehouse environment, temperature varies, exposure to dust. This role requires occasional travel for off-site training and events.

Everyone Is Welcome

When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.

Why work at Evergreen Goodwill?

• A health plan that includes medical, dental, vision, and prescription coverage
• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long-term disability insurance (for salaried employees)
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
• Flexible Spending Accounts (FSA) Plan
• Roth and 403(b) Retirement Savings Plan program
• Paid vacation, (9) holiday and sick time
• Limited paid time off for Jury Duty and Bereavement Leave
• Employee referral bonus
• Employee Assistance Program (EAP)
• Paid Job Training

EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.

This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.