Customer Service Manager

Supervise the day-to-day operations of the retail store including security, customer service, cash operations, new accounts, and teller transactions while ensuring compliance with the CTR and MIL requirements of BSA. Manage the staffing schedule, cash needs of the branch, and provide customer service on a variety of relatively complex transactions; opening of savings and checking accounts, handling customer basic questions. Cross-sell existing deposit products individually and through retail staff. Participate in the referral of loans and credit card applications. Responsible for accurate and timely filing of all currency transaction reports for cash transactions over $10,000. Responsible for the management of the branch during Branch Manager absence. Train the staff on basic job functions, utilizing In-Branch training for new hire training and reinforcing knowledge and tools implemented through compliance and retail training. May represent Bank in community/economic development activities and initiatives. Proficient in Insight system, branch capture and basic business software.

RESPONSIBILITIES AND ACCOUNTABILITIES: Essential job functions include but are not limited to:

1. Direct daily operations, maintaining adequate staff, supervising all branch staff and branch balancing settlements. Ensure proper cash requirements and that of other negotiable instruments. Assign routine tasks to subordinates. Monitor completion of all routine activities. Control operating charge-offs, teller overages and shortages, and other cash items.
2. Responsible for maintaining a desired level of quality service to customers. Handle inquiries from subordinates regarding customer service; customer’s complaints, and daily correspondence. Initiate potential new customer contacts.
3. Manage the accurate and timely filing of currency transaction reports (CTR’s) by actively reviewing the MS Cash report daily, the daily CTR e-mail from Retail Administration, and by maintaining a competent level of CTR performance according to the CTR Certification Program for Customer Service Managers.
4. Assist in developing and implementing methods to attain sales goals. Achieve assigned individual goals and motivate staff to achieve goals. Recommend branch procedural improvements.
5. Give feedback on staff performance and recommend transfer, termination, and other disciplinary actions and promotion of staff.
6. Participate in community and business organizations.

MINIMUM QUALIFICATIONS:

Associate’s Degree or equivalent required, Bachelor’s Degree preferred. A minimum of 5 years of banking experience which includes some time in a leadership role. Proven sales and leadership skills.

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

Pay Range (Massachusetts): $1923.07 - $2120.19/Biweekly, which annualizes to $50,000- $55,125.

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