Sparks Wiz Limited is hiring: Customer Service Specialist in San Francisco

About the job Customer Service Specialist

Sparks Wiz Limited is a leading engineering consultancy firm dedicated to providing innovative and sustainable engineering solutions to a wide range of industries. Our team of experts works collaboratively to deliver high-quality services that meet our clients' needs and exceed their expectations.

We are seeking a dedicated and detail-oriented Customer Service Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer support, managing client communications, and supporting the day-to-day operations of our engineering projects.

Key Responsibilities:

1. Client Interaction: Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing information about our services.
2. Project Support: Assist in coordinating and tracking project timelines, ensuring client requirements are met and communicated effectively to the engineering team.
3. Communication: Maintain customer experience with regular communication with clients through phone, email, and in-person meetings, providing updates on project status and gathering feedback.
4. Documentation: Prepare and maintain accurate records of client interactions, project progress, and service reports.
5. Problem Resolution: Identify and resolve client concerns promptly, escalating complex issues to appropriate team members or management when necessary.
6. Quality Assurance: Ensure that all client interactions are handled professionally and in accordance with company standards and policies.
7. Team Collaboration: Work closely with the engineering team to relay client needs and ensure seamless project execution.
8. Administrative Tasks: Perform various administrative duties such as scheduling meetings, preparing reports, and handling correspondence.

Qualifications:

1. Education: High school diploma or equivalent; Bachelor's degree in Business Administration, Communication, or a related field is preferred.
2. Experience: Previous experience in customer care, preferably within an engineering or technical environment.

Skills:

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficient in Microsoft Office Suite and customer relationship management (CRM) software
• Ability to understand and convey technical information
• Problem-solving skills with a proactive attitude

Why Join Us?

• Competitive salary and benefits package
• Opportunity to work with a dynamic and innovative team
• Professional development and growth opportunities
• Supportive and collaborative work environment

This position is also open to candidates in Jacksonville, Florida, Denver, Colorado, and Las Vegas, Nevada.