Daybreak Game Company LLC is hiring: Customer Service Representative in San Dieg

Make your mark at Daybreak Games and take your place in games history!

Here at Daybreak, we make games that bring people together.

Together we have built and introduced some of the most famed and beloved gaming franchises to millions of players worldwide including H1Z1, DC Universe Online, PlanetSide, EverQuest, Lord of the Rings Online, & Dungeons & Dragons Online.

We are obsessed with the entire creation process

Passion for play is what keeps us connected to our ever growing community. From group raiding epics in Norrath to watching our favorite streamers battle it out in a post apocalyptic landscape, we are devoted to delivering the ultimate gaming experience to our communities.

Join a team where your contributions matter!

We focus on quality, learning, opportunity, family and community.

We will support, mentor and develop your career.

Whether you’re in games development or corporate, We’re All Heroes Here!

Daybreak offers some of the best benefits in the games industry! In addition to our benefits, we offer a quite a few amazing perks that make working at Daybreak even more exciting!

Excellent Paid Time off

Free Game Accounts

Wellness Program

Monthly Company Celebrations

• Employee Assistance Program
• Social & Games Clubs
• Short/Long Term Disability Insurance
• Life/AD&D Insurance
• 10 paid Holidays
• Tuition Reimbursement program
• Holiday Parties and other celebration
• Employee Product Purchase Program
• Company Swag & Clothing
• Access to industry events and conferences

Locations

SAN DIEGO

Our headquarters is located in the perfect place for a "stay-cation"! Sun, sun, sun! Just minutes from the beaches of La Jolla and Carlsbad, home of family entertainment including: Legoland, Sea World, San Diego Zoo & Safari Park, Balboa Park, museums and tons of night life. Just 2 hours from Los Angeles, Hollywood and Disneyland and home of the San Diego Padres.

This is where you come in. Our teams are hiring and we’re looking for people who live every day well played.

Customer Service Representative

Job Description

Position Title: Customer Service Representative

Studio/Department: Customer Service

Employee Type: Full Time, Temp

Location: San Diego, CA/Remote (Daybreak Approved Remote Locations CA, WA, TX, NY)

Salary Range: $14.00 - $17.00 per hour, pay may vary on location.

ABOUT OUR STUDIO

Our headquarters is where the gaming culture and Southern California lifestyle meet, creating a vibrant work environment that epitomizes our belief that every day should be well played. Daybreak San Diego is the home of Darkpaw Games, creators of the legendary EverQuest and EverQuest II games. This is also the home of Rogue Planet Games, developer of the award-winning MMOFPS PlanetSide 2.

The perks of working at Daybreak San Diego extend well beyond the beautiful weather in this prime location. Access to the local gym, as well as on-site fitness classes, game nights, and a strong appreciation for the local craft brew scene are just some of the ways that make working at Daybreak (San Diego) exciting! Working here is about being part of a community.

The Customer Service Representative (Temp) is responsible for supporting players and works diligently to resolve any issues that customers may be experiencing in the Customer Service Department at San Diego reporting to the Manager, Customer Service. This position will be responsible for:

Day to Day Responsibilities

• Champion outstanding customer service for all players while maintaining a customer comes first mindset
• Assist customers by responding to CRM ticket ingress-subjects often include (but are not limited to); Missing items, content anomalies, upholding the Terms of Service and the Code of Conduct, purchase issues, account recoveries, connection or computer related issues, and general billing questions
• Communicate with players in a timely, helpful, and friendly manner
• Document each ticket with relevant information pertaining to the issue and resolution
• Detailed log analysis and metrics research to accurately investigate, diagnose and resolve player issues
• Utilize internal and third-party tools to moderate the game servers, ensuring fair play
• Render policy and judgment calls; use discretion to prescribe disciplinary action in accordance with set guidelines
• Communicate game issues to team members
• Develop and acquire game knowledge to become proficient with Daybreak Games' portfolio of games
• Multi-task and troubleshoot cross-platform problems
• Troubleshoot basic computer and connection issues

Experience and Qualifications

• 1+ years' experience as a Customer Service Representative
• High School diploma or equivalent experience
• Experience with online gaming communities, either as a player or industry work
• Knowledge of Microsoft Windows and Microsoft Office products (Outlook, Word, and Excel)
• Knowledge of CRM systems such as Zendesk
• Working knowledge of using a calm demeanor to handle escalating situations with impartiality
• Excellent and effective problem solving and time management skills
• Effective verbal communication and written skills
• Creative problem-solver, self-driven with a strong work ethic
• A passion for game development and technology

Pluses

• Knowledge of Daybreak Games' titles
• Knowledge of an array of video games on PC and consoles
• Knowledge of game development

ABOUT OUR COMPANY

Daybreak Game Company LLC is a recognized worldwide leader in massively multiplayer online games. Best known for blockbuster hits and franchises such as DC Universe Online, PlanetSide, EverQuest, and Dungeons and Dragons Online, Daybreak creates, develops, and provides compelling online entertainment for millions of gamers worldwide. We are the game publisher for Darkpaw Studios, Rogue Planet Gaming Studio, Dimensional Ink Games, and Standing Stone Games. To top it off, we are making games in three of the coolest cities in the United States: San Diego, Austin, and Boston. We make games that bring people together and build lasting communities and are totally devoted to delivering the ultimate gaming experience! Find out more about our company at www.daybreakgames.com.

Be Aware of Fraudulent Recruiting Activities
Daybreak Game Company will never ask applicants for social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or through online messaging apps (WhatsApp, Hangouts). We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Daybreak Game Company's People & Culture team at people@daybreakgames.com if you encounter a recruiter or see a job opportunity that seems suspicious.

**Daybreak Game Company, LLC. is an Equal Opportunity Employer, committed to Diversity in the workplace.**