Customer Service Representative Job at Apex Systems in San Diego

Apex Systems is looking to add MULTIPLE Customer Service Representatives to join our esteemed client located in San Diego, CA. We are looking to screen and submit qualified candidates immediately.

Compensation: $20-23/hr ($30-34.50/hr for overtime hours when/if applicable)

Schedule: M-F normal business hours

Benefits: Health, dental, vision, 401k, and a weekly pay structure

Position Overview: This role involves performing billing, reconciliation, maintenance, and customer service functions within the healthcare sector.

How to Apply: Please send resume to Sam Wade, Professional Recruiter (slwade@apexsystems.com) with the subject "CSR San Diego"

Responsibilities:

• Maintain and research databases to generate and distribute contracts and member information.
• Identify, research, and reconcile billing payments.
• Set up and maintain member data.
• Ensure bills are accurate and mailed on time by interacting with benefit administrators to answer questions and explain Health Plan policies.
• Resolve related issues.
• Assist Health Plan contacts, sales, and service representatives in analyzing and resolving accounting-related problems.
• Resolve payment discrepancies and delinquencies.
• Provide office services support, including but not limited to picking up, sorting, and delivering mail, filing and retrieving documents, ordering and distributing office supplies, and performing miscellaneous facilities maintenance tasks.
• Collaborate with internal and external customers and vendors to resolve support services issues.
• Perform other duties as assigned.

Preferences and Requirements:

• Minimum high school diploma required, BS degree is excellent.
• 2 years of experience in accounting, finance, or a related field preferred.
• 1 year of customer service experience over the phone required.
• 6 months of data entry experience required.
• Proficiency in math, data entry, typing, spelling, and grammar (tests required).
• Demonstrated ability to work in a team-based environment.
• Proven track record in customer service.
• Ability to diagnose, analyze, and solve a variety of quantitative and qualitative problems.
• Clear and professional communication skills.
• Experience with PC Windows.
• Willingness to learn new tasks and adapt to new business requirements.
• Excellent conflict resolution and decision-making capabilities.
• Ability to work productively on multiple tasks.
• Flexibility in adapting to change and shifting priorities.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

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