Customer Service Rep Job at Fountain in Redmond

Address: 9150 Willows Rd NE, Redmond, WA 98052, USA

Compensation: $23.69/hour

Company Description:

WeDriveU is the leader in transportation, specializing in workplace, campus, and community transportation solutions serving millions of passengers a year. Recognized as a pioneer in mobility, WeDriveU is a strategic partner to the world’s top brands, with client programs that consistently earn awards for excellence in commuting and sustainability. WeDriveU operates across the U.S and is proud to celebrate more than 30 years serving clients. Visit www.wedriveu.com to learn more about our company, clients, and career opportunities.

National Express Shuttle (operated by WeDriveU) and Transit is a business unit of global mobility provider Mobico Group.

Job Description:

The Customer Service Representative (CSR) will play a vital role in providing exceptional customer service to all guests of the site. Reporting to the Program Manager and receiving guidance from the client's Transportation Management Team, the CSR will thrive in a fast-paced and fun environment. The primary responsibilities of this position include basic traffic control, effective communication of shuttle arrivals, and providing the best commuting options to and from the site. The CSR will ensure a positive experience for all visitors while maintaining a high level of professionalism and customer satisfaction.

Duties and Responsibilities:

1. Ensure guests are directed to the correct shuttle and provided an ETA as needed.
2. Respond to questions related to services.
3. Monitor the status of the site and report any safety or performance issues.
4. Enforce rider policies and procedures.
5. Troubleshoot or communicate shuttle issues in real time.
6. Support passengers during irregular operations with directions and timing updates.
7. Additional duties and responsibilities may apply.

Skills Required and Physical Demands:

No experience needed!

Qualifications:

No experience needed!

Shift:

We only have split shift opportunities at this time: 6:30am - 10:30am and 3:30pm - 7:30pm.

Ability to work Monday-Friday excluding observed holidays.

Onsite in the greater Seattle, WA area.

EEOC:

WeDriveU and National Express are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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