Customer Service Manager Job at Jetro Restaurant Depot in Bohemia

Position Title: Customer Service Manager

Department: Sales

Supervisor: Branch Manager

FLSA: Non-exempt

Position Summary:

Responsible for providing professional and effective customer service to new and existing customers by utilizing in-depth knowledge of company products to increase store sales, assist in product selection, merchandising, and special requests. Receives, investigates and responds to all customer inquiries regarding products, orders and complaints.

Essential Functions:

• Maintains up-to-date, in-depth knowledge of products and customer satisfaction.
• Provides timely and accurate information to incoming customer order status and product information requests.
• Processes customer orders/changes according to established department policies and procedures.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partners with Field Marketing Representatives to meet and exceed customer service expectations.
• Investigates and resolves customer complaints in a timely and professional manner.
• Assists customers with product location and detailed information when needed.
• Maintain product and customer service information using computer software such as Microsoft Word and Excel as well as industry-specific software.

Other Responsibilities:

• Performs other work-related duties as required and assigned.

Qualifications:

• Bachelor’s Degree, OR
• High School Diploma or GED with at least 4 years experience in customer service, OR
• Any appropriate combination of education and experience.
• Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
• Ability to effectively present information and respond to questions from managers, clients, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, mass, and volume.
• Effective oral and written communication skills.
• High level of interpersonal skills to handle sensitive and confidential situations and documentation.
• Commitment to company values and strong customer orientation.
• Computer Literacy.

Work Environment:

• May require occasional exposure to store areas where temperatures may be cool or cold such as the Deli Department and Freezer.
• For the most part, the ambient will be room temperature, lighting, and traditional office equipment as found in a typical office environment.

Salary: From $17.25 - $17.83 an hour

Company Information: Jetro and Restaurant Depot are membership-based wholesale cash and carry foodservice suppliers where customers find quality products at low prices. At Jetro and Restaurant Depot, we sell a broad selection of products for caterers, independent restaurants, non-profits, small businesses and more. With our mission of being your one-stop warehouse for Savings, Selection and Service, Seven Days a Week, you can count on us for all your business needs.