ZF Group is hiring: Aftermarket Sales Customer Service Representative in Mukilte

Req ID 75207 | Mukilteo, United States ZF Marine Propulsion Systems Miramar, LLC

About the team:

The team efficiently manages the aftersales parts and accessories process, handling inquiries, pricing, and order entry for dealers and end-users. They ensure balanced inventory levels, collaborate with factories for pricing and availability, and provide timely quotes and follow-up for exceptional customer service. Additionally, the team oversees the maintenance of online platforms, assists in sales promotions, resolves customer complaints, and ensures smooth documentation and reporting workflows.

Your responsibilities as a Field Sales Representative:

• Process after sales parts and accessories through the following duties: Receive inquiries via phone, email, online and provide pricing and availability information.
• Enter aftermarket parts and accessories orders for dealers and end users into internal databases.
• Monitor inventory levels to ensure a balanced inventory consistent with the requirements of the service department, dealer network and industry customers.
• Communicate with factories to determine price and availability and provide customer quotes as needed for parts and accessories.
• Follow up to ensure excellent customer service.
• Monitor and maintain the internet site to market our units, parts, and accessories.
• Assist in sales promotions and handle customer complaints.
• Assist in the collection of past-due accounts.
• Provide a prompt, efficient, and timely flow of paperwork and reporting.
• Assign and schedule field work.

Your profile as a Field Sales Representative:

• Associates Degree in Sales, Business, Marketing, or other relevant field
• 0-3 years of relevant experience
• Experience quoting customers, estimating labor hours, scheduling work for others, and billing receivables.
• Computer skills, specifically MS Office

Why you should choose ZF in Mukilteo, WA:

• A supportive collaborative team environment
• Annual Incentive Plan
• Paid Vacation
• 401k Plan
• Health Care Benefits
• Paid Holidays
• A strong diversity culture
• Supportive Employee Groups and community outreach activities

Be part of our ZF team as Aftermarket Sales Customer Service Representative and apply now!

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