CUSTOMER SERVICE ASSOCIATE LEAD CHEFZONE
Y. Hata & Co., HI, United States
CUSTOMER SERVICE ASSOCIATE LEAD
CHEFZONE
2888 Ualena St, Honolulu, HI 96819, USA
Req #982
Tuesday, December 17, 2024
Starting Pay: $18.00/hr
Position Summary Description:
Performs all customer service-related duties to ChefZone. Processes customer purchases at checkout and ensures continuous product availability. Provides friendly, courteous, and caring customer service.
Essential Duties and Responsibilities:
- Able to perform all functions of Customer Service Reps including operating cash register and processing all transactions, processing memberships, and will call orders.
- Answers customer inquiries and directs customers to specific products via phone or in person.
- Advanced understanding of items carried and proficient in multiple food categories.
- Handles customer trouble calls and complaints, voids, over ring, cancellations, credits and return requests.
- Performs cash office duties when manager not present.
- Directs work in the department under the direction of management.
- Assists with training of new CSRs and always upholds operational excellence.
Qualifications:
High School Diploma or GED equivalent.
One year experience in grocery sales, customer service, or related work experience preferred.
Physical Demands:
While performing the duties of this job, the employee is frequently required to sit, stand and/or walk for long periods of time with frequent opportunities to stretch or rest. The position involves extensive computer work and telephone communications. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Benefits:
- Competitive Pay
- Medical/Vision/Dental
- 401(k) with Company Matching
- Life insurance
- Employee Discounts
- Advancement Opportunities
- Flexible On-Demand Pay
Y. Hata & Co., Limited is an equal opportunity employer. We believe in hiring a diverse workforce and people-first culture. We are committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.
Other details:
- Job Function: Safety-sensitive
- Pay Type: Hourly
- Min Hiring Rate: $18.00