Future Opening: Customer Service Manager Job at Gold’s Gym SoCal Group in Arcadi
Gold’s Gym SoCal Group, Arcadia, CA, United States, 91006
Customer Service Manager Gold's Gym Arcadia
Future Opening: Customer Service Manager
Full Time • Gold's Gym Arcadia
Gold’s Gym Socal and its affiliated clubs are growing fast and looking for a Customer Service Manager to help our teams to provide world class service for our members by utilizing in-depth knowledge of company products and programs. We’ll challenge your skills, talents, and abilities and reward your every success.
Here is just some of the benefits you will get by being a Gold’s Gym employee:
- Work in a fun environment with great people
- Great benefits package
- John Hancock 401k,
- Aflac supplemental insurance options
- free gym memberships, and discounts
- Opportunities to grow within the company
- Manage Operations team to ensure policies and procedures are followed at all times
- Hires, trains and supervises operations team members for the front desk, Kids Club and Housekeeping Associates.
- Serves as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues
- Responsible for control of cash deposit with GM sign off ensuring daily deposits are made on time
- Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists
- Works in cooperation with GM to manage/process cancellations following procedures in place to retain member
- Assists GM with management of Medallia to ensure all members concerns are addressed in a timely manner
- Assists GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by the indicated deadline
- Ensure that project/department milestones/goals are met and adhere to approved budgets
- Enforces all club rules, policies and promotes proper execution of all procedures.
- Keep the club fully staffed thorough review of applications, interviewing making hiring recommendations to the general manager.
- Manage membership questions, concerns, and inquiries for their facility
- Develop and monitor monthly, quarterly and annual metrics including employee retention and satisfaction
- Train staff to be the face of the club by providing hospitality to all members and guests
- Lead by example to provide a clean, friendly, top of the line club for our members
- Manage employee performance by coaching, and creating a healthy, positive working environment.
- Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals
- Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes
- Directs and controls all gym walk-thru
- Communicates with GM regarding ways to improve front desk operations
- Responsible for communicating and following cash management procedures
- Manages the retail sales procedures for the gym.
- Ability to use sound business judgment and have strong analytical skills
- Ability to effectively communicate with constituents
- Effective delegation and follow-up skills
- Effective planning and organization skills
- Demonstrates ability to create a positive environment
- Demonstrates willingness and openness for self-development
- Ability to identify and use resources to improve overall operations
- Strong leadership qualities coupled with excellent motivational, communication, and team-building skills will make you an ideal candidate for this position.
- Current CPR Certification is required.
We Celebrate Everyone!! Gold’s Gym SoCal and all it’s affiliated clubs are an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Compensation: $66,560.16 - $70,000.00 per year
In 1965, a small gym was founded on the shores of Venice Beach, California. Fast forward 55 years, and that humble establishment has blossomed into a worldwide fitness powerhouse known as Gold's Gym. With a presence on six continents and over 600 locations, Gold's Gym has achieved iconic status in the fitness industry. It's where legendary bodybuilders like Arnold Schwarzenegger, Lou Ferrigno, and Franco Columbu honed their craft, solidifying its reputation as the ultimate gym destination.
Gold's Gym boasts a culture with unparalleled recognition, with an impressive 96% aided brand awareness. Our journey to success is deeply rooted in our unique company culture, a blend of humility, dependability, and an entrepreneurial spirit, combined with boundless enthusiasm, collaboration, and creativity.
If this resonates with you, we eagerly anticipate receiving your application! Join the legacy today!
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Do you have 2-3 years of management experience in a customer service department? *
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An employee is not performing well at work. How would you provide constructive feedback? *
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What hours are you available to work? * Morning Afternoon Evening
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PERKS
Discover the benefits of Gold's Gym SoCal Rewards, where your dedication to fitness pays off in more ways than one. With this program, you'll earn valuable perks for simply hitting the gym, referring friends, participating in group exercise training, and more. What's even better? These perks can be swiftly redeemed for instant rewards and impressive savings.
Use your accumulated perks to score branded swag and access select Gold's Gym services. Plus, unlock exclusive member-only discounts on top-notch merchandise, hotels, and other enticing offers. But the rewards don't stop there. By joining Gold's Gym SoCal Rewards, you'll gain instant access to fantastic deals on concert and sporting event tickets, movie tickets, theme parks, and much more.
EARN:
Accrue perks effortlessly through activities like gym visits, referring friends, and group-X training
REFER YOUR FRIENDS:
Spread the gift of fitness and reap the rewards! Invite your friends and family to embark on their fitness journey with the Gold's Gym SoCal family, earning yourself something enjoyable in the process.
REWARD YOURSELF:
After all your hard work, it's time to indulge in well-deserved rewards!