Housekeeping Manager Job at Marriott Vacations Worldwide in Lihue

Salary range: $68,000 - $73,000 with a bonus plan

Relocation Assistance: Yes

Education and Experience

• High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited University in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Housekeeping Operations and Budgets

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Inspects guestrooms on a daily basis.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Ensures all employees have proper supplies, equipment, and uniforms.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards, and procedures.

• Schedules employees to business demands and tracks employee time and attendance.
• Ensures employees understand expectations and parameters.
• Observes service behaviors of employees and provides feedback to individuals.
• Celebrates successes and publicly recognizes the contributions of team members.

Providing and Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.