Silversea Cruises Ltd is hiring: Analyst, Housekeeping in Miami

This position is on-site in our Royal Caribbean Headquarters 1050

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Royal Caribbean has an exciting career opportunity for a full-time Analyst, Housekeeping reporting to the Director, Housekeeping Operations.

Position Summary

• The Analyst will be responsible to support the ships in areas that he/she oversees, e.g., uniforms, coffee program, and amenities or any other project delegated.
• This position will also be responsible for all inventories of shipboard items and provide a consolidated report to the Director of Housekeeping.
• Maintain ship KPI reports and distribute both shoreside and shipboard.
• Must be able to communicate with all levels of management both shipboard and shoreside.

Essential Duties and Responsibilities

• Research and introduce any new technologies that can assist the Housekeeping department to function more efficiently.
• Be the contact person for Excalibur regarding all Housekeeping technology development and work with Shoreside and Shipboard teams to have products launched.
• Manage the Christmas décor and uniform program with assistance from the Housekeeping Director.
• Research and introduce new chemicals and equipment.
• Establish and monitor chemical inventory par levels and consumption on each vessel.
• Establish and monitor (pool) deck furniture and equipment inventories.
• Establish and monitor linen and terry inventories.
• Maintain and produce reports related to ship KPI’s and maintain the HAT tool for stateroom inspections.
• Manage Housekeeping SharePoint that houses Housekeeping SOPs and SQM.
• Identify and track all SQM and SOP updates, and update the SQM application while keeping the SharePoint updated with SOPs.
• Monitor ship appearance and ship cleanliness ratings for the Fleet and highlight variances to target.
• Identify potential areas of improvement and savings in close collaboration with the Shipboard teams with a focus on efficiency and effectiveness in all areas of Housekeeping.
• Prepare and format any presentations and meeting agendas that will be used in fleet calls or housekeeping initiatives, and keep accurate meeting minutes of all.

Qualifications

• A degree of administrative knowledge.
• Knowledge of the hospitality industry, e.g., maintenance and cleaning from the cruising industry, hotels, hospitals, large office buildings.
• Bachelor’s degree from a college or university in Hospitality Management or related field.
• Beneficial to have some design knowledge, as skills are required to put presentations together.
• Beneficial to have sound knowledge and have attended mandatory Vessel Sanitation Program (VSP) training.
• Ability to travel 20% of the time, both internationally and domestically.
• Must travel to all ships experiencing OPP level 3 barrier cleaning.

Knowledge and Skills

• Must be detail-oriented and process-driven.
• Beneficial if the candidate has knowledge of chemicals, proper cleaning techniques, requirements, handling, and use of equipment.
• Possesses working knowledge of AMOS, Internet, MS Excel, MS Word, MS PowerPoint, MS Outlook, or related programs, and the ability to navigate within these software packages to provide detailed and quality reports to shore-side management.
• Strong communication skills and the ability to build relationships amongst various groups of individuals across a multi-cultural departmental environment.
• Possess solid planning skills and the ability to teach, counsel, and train staff. Must have excellent organizational and interpersonal skills to communicate in a multicultural environment with all levels of employees and management.
• Ability to work in a fast-paced environment with multiple projects and priorities.
• Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from management, co-workers, and shipboard employees.

Physical Requirements:

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. While performing job functions, the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a PC, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations, and may lift, push, pull, or move 10-15 pounds. This position may regularly travel domestically or internationally. Visual requirements include distant, close, and color vision, and the ability to adjust focus.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office location and/or moving inside/outside the office. Responsibilities include traveling between numerous offices. A high noise level is possible if visiting shipboard or offsite locations.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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