Four Seasons Hotels Ltd is hiring: Director of Housekeeping in Los Angeles

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite — and it’s easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep.

Director of Housekeeping

Full-time

The Beverly Wilshire a Four Seasons Hotel is looking for a Director of Housekeeping who shares a passion for excellence and who infuses enthusiasm into everything they do.

This position has the opportunity to shape Guest Experience by providing exceptional knowledge and service in support of our world-renowned hotels. The position reports to the Director of Rooms. Work authorization for the location is required.

About the Role:

We are in search of a dynamic and seasoned Director of Housekeeping to oversee the meticulous operations of our Housekeeping department. Reporting directly to the Director of Rooms, this pivotal role is responsible for ensuring that our guest rooms, public areas, and employee spaces maintain the highest standards of cleanliness and presentation. The Director of Housekeeping will also provide leadership for the Laundry Department to uphold our unwavering commitment to service excellence.

Key Responsibilities:

1. Lead and manage the Housekeeping Department team, overseeing all aspects of recruitment, training, scheduling, performance evaluations, and disciplinary actions as needed.
2. Develop and implement comprehensive cleaning and preventive maintenance programs to preserve the aesthetic appeal and longevity of our furniture, fixtures, and equipment.
3. Uphold stringent cleanliness standards, conducting regular inspections, and collaborating closely with external contractors to ensure prompt and top-quality service delivery.
4. Exemplify the highest levels of hospitality and professionalism when handling guest interactions, promptly addressing complaints, fulfilling special requests, and coordinating housekeeping requirements.
5. Monitor departmental expenditures, including labor costs, uniform expenses, linen inventory, cleaning supplies, and contracted services, to meet established financial targets.
6. Maintain accurate inventory records, conduct periodic inventories, and recommend appropriate actions based on inventory outcomes.
7. Prepare annual budgets for labor and operational expenses, and contribute valuable insights to the Capital Plan through well-considered proposals.
8. Ensure the smooth and efficient functioning of the Laundry/Valet Department, offering support and assistance as necessary.

What We Are Looking For:

1. Exceptional leadership capabilities and outstanding interpersonal skills.
2. The ability to effectively prioritize tasks and adapt to evolving operational demands.
3. A steadfast work ethic, sound business acumen, and an unwavering commitment to delivering unparalleled service.
4. Three to five years of proven experience in diverse Rooms Operations management roles.
5. A college degree in hotel management, business administration, or equivalent experience.

What to Expect: You Will…

1. Be part of a cohesive team with opportunities to build a successful career with global potential
2. Have access to a robust benefit plan
3. Have the opportunity to engage in diverse and challenging work
4. Derive a sense of pride in work well done
5. Be recognized for excellence

Base Salary: $100,000.00 - $120,000.00

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

We look forward to receiving your application.