Director of Housekeeping - Sofitel Riyadh Job at Accor Hotels in Lincoln

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Summary of Responsibilities:
Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Ensure service and production is provided in the proper manner, and with the usual high standards of AccorHotels. Understand, maintain and execute operational manuals and guidelines
• Supervise and develop personnel in the department to their maximum effectiveness
• Select and recruit qualified people
• Orient new personnel with situations, facilities and operating hours
• Initiate an effective training program, both formal and on the job
• Develop knowledge and skills of employees
• Familiarise employees with opportunities for progress and ensure proper advancement
• Understand and control cost, detect waste in productivity in terms of minutes, methods, money, machines, and materials and take the proper action
• Be aware and initiate improvements. Look and listen to everything with an open mind. There are always ways to improve
• Establish safe working conditions and practices. Ensure proper cleanliness in all areas
• Require staff to wear proper apparel at all times
• Create progressive reporting relationships with supervisors and subordinates
• Communicate clearly
• Ensure understanding of desired objectives
• Maintain a high quality of housekeeping standards in:
  
  • Rooms
  • Linen and Uniforms
  • Valet and seamstress
  • Lost and found
  • Laundry
  • Janitorial and contract cleaners
• Ensure that all these departments look after their equipment and treat it with respect. Cleanliness in all areas is of the utmost importance. Ensure proper maintenance
• Develop decision-making and problem-solving skills. Delegate effectively by:
  
  • Transferring specific responsibilities
  • Giving sufficient authority to carry out the desired task
  • Holding employees accountable for carrying out responsibilities and exercising authority
• Administer labor relation functions
• Undertake a public relations role in representing the hotel as a member of management

• Minimum of 5 years’ senior leadership experience in housekeeping
• Previous experience in luxury hotels required
• Previously demonstrated leadership skills supporting an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service
• Diploma or degree in Hospitality Management or related discipline a strong asset
• Excellent communication skills, must be able to communicate with others effectively
• Must be a creative and effective leader and team player, possessing a high degree of professionalism, energy, and determination
• Ability to analyze data and trends and create strategies for improvement
• Strong administration and organizational skills are required
• Results oriented with the ability to adapt to the challenges of a continually evolving workforce, while remaining flexible and working under pressure
• Working knowledge of Microsoft Office applications, Outlook, Opera Cloud, HotSOS and Excel

Arabic speaking skills would be an asset.