Retail Associate Trainee (Entry Level Retail Banker) Job at Valley National Bank

The Retail Associate Trainee works in the branch assisting clients with a variety of routine banking transactions and exemplifying Valley's quality service standards and complying with operational procedures. Trainees will actively participate in Retail Bank training classes and development experiences to provide a foundation for careers in Retail Banking.

Responsibilities include, but are not limited to:

• Ability to perform all transactions required by a customer and use appropriate technology to provide services effectively and efficiently.
• Services customers by processing deposits and withdrawals such as loan payments, holiday club payments, and savings.
• Sells money orders and cashiers' checks.
• Performs duties related to processing or balancing individual cash box and the office work as necessary or assigned. Files signature cards and completes end-of-the-day proof. Maintains and balances a cash box.
• Ability to utilize technology such as Teller Scanning Equipment, Cash Recycling, and Cash Dispensing machines and support customers in the use of Coin Machines.
• Responsible for meeting customer expectations, achieving service quality standards, and mystery shop expectations.
• Maintains knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.
• Actively participates in and completes required training and development experiences.

Required Skills:

• Excellent verbal and written communication.
• Excellent interpersonal - customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with both customers and employees.
• Strong analytical, problem-solving, and decision-making skills.
• Detail-oriented, strong organizational skills, and a high degree of accuracy.
• Ability to handle multiple projects simultaneously. Ability to interpret a variety of instructions furnished in written, oral, diagram, or scheduled form.
• Provides strong Customer Service Skills with the ability to engage customers in conversation regarding products and services.
• The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank's exposure to loss or fraud and the ability to think through and rationalize decisions.
• Proficient computer skills.

Required Experience:

• High School Diploma or GED and any experience dealing with the public.
• Prior cash handling and/or customer service experience preferred.

Exact compensation may vary based on skills, experience, and location.

$31,500.00 - $55,200.00