Retail Operations Manager Job at Tbwa Chiat/Day Inc in Dallas

At Mizzen+Main, we believe what we wear to work reflects what we think of work. And we think work is fun. We think it’s a place of joy, collaboration, discipline, laughter, the ups and downs, and everything in between all of those things. That’s why we make clothes that make people comfortable. We make clothes that let people breathe and stretch and move and think. We make clothes that let them work. And we have a good time doing it.

Founded in 2012 with the belief that there is a better way, Mizzen+Main is a premium men’s brand with product rooted in performance fabrics and tailored silhouettes. Mizzen+Main is a multi-channel brand, comprised of our Ecommerce site, Retail Stores, and Wholesale Partners across the US, with our headquarters in Dallas, Texas. Our Values are simple and guide everything we do: We Have Commitments, We Think Big, We Act as Owners, We’re People Too, and We Never Settle.

Retail Operations Manager

Location

Reports To

The Retail Operations Manager will report to the Vice President of Retail.

Job Overview

We are in search of a highly organized and detail-oriented individual to join our corporate team as Retail Operations Manager. This position will play a critical role in supporting and optimizing retail store operations as a liaison between corporate and retail teams. The ideal candidate will ensure stores operate efficiently and provide a consistent customer experience as a premium brand. Additionally, this role will oversee facilities and maintenance functions to ensure stores remain operational and visually appealing. The Retail Operations Manager will be based in the Dallas Corporate Office and report to the VP of Retail.

Responsibilities and Duties

Operational Support:

• Develop and implement clear, standardized operating procedures for retail stores.
• Create and maintain an operational calendar that ensures store teams are aligned on promotions, campaigns, inventory deadlines, and corporate initiatives.
• Partner with IT to troubleshoot POS system issues and implement updates as needed.

Training and Development:

• Develop and manage training materials for store managers and associates, ensuring alignment with brand standards and operational expectations.
• Host periodic training sessions or webinars for store teams to share updates on best practices, tools, and policies.
• Collect and consolidate store feedback on training effectiveness to inform future initiatives.

Retail Campaign Execution:

• Ensure all retail campaigns (e.g., promotions, product launches, and in-store events) are executed consistently and on time.
• Partner with marketing to deliver campaign materials, including signage, displays, and digital assets.

New Store Openings:

• Manage timelines and operational readiness for new store openings, including staffing, supplies, and training.
• Coordinate with cross-functional teams (e.g., HR, IT, and visual merchandising) to ensure smooth execution of openings.

Data Analysis and Reporting:

• Analyze store performance metrics such as traffic, conversion rates, and sales data to identify opportunities for improvement.
• Create and present regular reports to corporate leadership, highlighting successes, challenges, and recommendations.
• Conduct post-mortem analyses for campaigns and store initiatives to assess ROI and key takeaways.

Communication and Collaboration:

• Serve as the primary point of contact for store teams regarding operational needs, questions, and feedback.
• Facilitate regular check-ins with store managers to identify pain points and support their goals.
• Act as a bridge between retail and corporate departments to ensure store needs are represented in company initiatives.

Compliance and Standards:

• Conduct regular audits (virtually or in person) to ensure stores are adhering to operational, visual, and customer service standards.
• Ensure compliance with local, state, and federal regulations, including labor laws and safety standards.
• Develop and enforce guidelines for handling escalated customer service issues.

Inventory Management Support:

• Collaborate with the inventory and merchandising teams to support inventory planning, replenishment, and stock distribution across retail locations.
• Assist with tracking inventory levels, ensuring store teams maintain accurate stock counts and identify inventory discrepancies.
• Help coordinate inventory audits and support inventory management systems to ensure stock accuracy and availability. Monitor stock rotation and manage store-specific inventory needs based on sales trends and seasonal demand.
• Provide support during seasonal or promotional inventory shifts and collaborate on restocking strategies with the merchandising team.

Facilities and Maintenance Management:

• Oversee and coordinate the maintenance and upkeep of all retail store facilities, ensuring a safe, clean, and functional environment for both staff and customers.
• Partner with external vendors for regular maintenance needs (e.g., HVAC, plumbing, electrical, cleaning services) and handle emergency repairs that arise.
• Perform routine inspections of store facilities and equipment to identify and address potential issues before they impact store operations.
• Ensure stores comply with health, safety, and building regulations, making necessary improvements as required.
• Work with store managers to develop maintenance schedules and manage facility-related budgets.

Qualifications

• Bachelor’s degree in Business, Operations Management, Facilities Management, or a related field (preferred).
• 3-5 years of experience in retail operations, facilities management, store management, or a corporate support role.
• Strong analytical skills and ability to interpret retail data and KPIs.
• Proficiency in Microsoft Excel, POS systems, and facilities management tools.
• Exceptional project management and organizational skills with the ability to manage multiple tasks simultaneously.
• Strong written and verbal communication skills, with an ability to tailor messages to retail teams and corporate leadership.
• A team player with a proactive mindset who thrives in a collaborative, dynamic environment.
• Willingness to travel up to 15% to visit stores or support store openings.

What You Will Love About Working at Mizzen+Main.

Not only are we makers of the best damn dress shirt, but we also strive to create the Best Damn Place to Work. We believe your work self can be your actual self because our office is more than just a place of work, and your job shouldn't be just another one of life's compartments. We build high performing teams and prioritize personal and professional growth and development. Our unlimited PTO and 11 paid holidays support work life balance and the opportunity to stay connected with what's important. We also appreciate leaving the office early, once each quarter, to spend time together socially and learn about one another's whole self, not just our work selves. Do what you love and love what you do. Why wait? Today's a Good Day For It.

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