Retail Operations Manager Job at SSA Group in Miami

Zoo Miami, Miami, Florida, United States of America

Job Description

SSA Group at Zoo Miami is looking for a talented Retail Operations Manager to join our team!

Please note that for this position, we accept applications on an ongoing basis. There is no set deadline for submitting your application. We encourage interested candidates to apply at any time, and we will review applications as they are received.

Position Title: Retail Operations Manager

Reports to: General Manager

Responsibilities

• Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our client.
• Ensure your department’s team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits.
• Build and develop department’s leadership team, pushing for innovative performance, leadership through positive coaching and challenging.
• Develop training programs to train, motivate, and mentor employees.
• Remain knowledgeable of and manage in accordance with applicable local, state and federal laws.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Maintain a strong positive relationship with the client.
• Maintain communication with the buyer and vendors.
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Ensure all cash handling procedures are in effect at all times. Troubleshoot and maintain POS functionality for daily operation or as necessary.
• Manage POS and back-end data system.
• Oversee proper logistics of product distribution among all shop(s) and/or carts.
• Oversee cleanliness of all shop(s) and displays.
• Ensure all company merchandise presentation standards are met to maximize sales.
• Ensure sales are maximized through having the right product and communicating inventory opportunities to the Retail Operations Manager and Buyer.
• Oversee stock and display product in shops. Oversee completion of daily "Shop List” as necessary.
• Facilitate the maintenance and repair of the retail facility and equipment as necessary.
• Develop warehousing plan to assure easy access and accountability of merchandise.
• Ensure deliveries of merchandise are received and processed.
• Oversee inventory of product and place orders as needed in conjunction with your buyer.
• Manage all operational functions of the Retail Department; inclusive of inventory process as set by business standard.
• Process invoices so that all vendors are paid within terms.
• Report daily, weekly, and monthly sales through an internal Ledger.
• Increase sales by promoting items or suggestive selling and instill this within all staff members.
• Prepare operational reports and analyses setting forth progress, trends and make appropriate recommendations.
• Analyze sales and inventory to maximize opportunities.
• Manage payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc.
• Schedule appropriate staff levels in accordance with budget and business forecast.
• Set precedent to achieve Sales, Per Cap & Controllable Budget.
• Support unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts.
• Perform other tasks as deemed necessary.

Job Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager, Buyer and HQ personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates financial management, merchandising, analytical, planning and leadership skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stay in one place for extended periods and to move and handle boxes (10-35lbs) as necessary to operation.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Previous Experience

• Three to Five years in retail operations management.
• All education backgrounds eligible, must be 18 years or older.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change.

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills.

Compensation and Benefits

• Salary is based on range in consideration of relevant job experience and certification/education
• Flexible Time off
• Medical | Dental | Vision
• Supplemental Insurance
• Company Paid Short- & Long-Term Disability
• Training and Career Development
• Tuition Discount through Partnership College
• Meal Plan & Employee Discounts
• $75 monthly cell phone stipend

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