Living Spaces is hiring: Retail Business Manager in San Diego

Position Summary: For this role, we are looking for someone that is open to relocating in the future to other markets as we grow.

The primary role of the Business Manager is to teach, train, and develop the store teams in their understanding and application of Foundational Excellence (Standard work, Talent, and Leadership), warehouse logistics, floor merchandising, and operational guest execution. Enable the store and the business segments within to exceed targeted revenue budget while maintaining the highest levels of guest satisfaction as measured by guest surveys. Success in the role of Business Manager requires having a 4-wall holistic approach to business operations.

Position Description

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Develop and support the supervisor team to ensure the sales team understands their individual role and contribution as it relates to all components of the store operating procedure.
• Facilitate ownership over staffing, scheduling, retail store presentation, and maintain a high level of guest satisfaction.
• Partner with HR Business Partner on store level HR related issues.
• Ensure that the retail store team is fully staffed with the right number of people with the right talent to meet standard work expectations. Ensure that coverage is scheduled to optimize productivity and efficiency.
• Ensure all team members have completed training and demonstrate the ability to effectively execute to company expectations and ongoing training modules.
• Validate execution of style guide directives by overseeing all aspects of merchandising, visual, labeling, and janitorial.
• Support Logistics team in managing product flow both inbound/outbound accurately according to status.
• Support Logistics team in managing inventory accuracy according to company asset protection standard work.
• Greet and engage guests on sales floor and pick up locations.
• Drive proficiency using Living Spaces Guest Engagement Model and supporting behaviors.
• Lead and develop a team of Supervisors to execute the Guest Engagement Model proficiency through a culture of coaching store teams daily.
• Take ownership of the sales floor and of financial outcomes through execution of the Sales and Operations standard work.
• Actively engage both team members and guests to assess execution of Living Spaces Guest Engagement Model.
• Handle escalated guest situations and resolution.
• Change current reality through gap management and by creating business plans for people and process.
• Recruit, lead, and develop all team members and develop a culture of passionate, high-performance teams.
• Host ongoing talent conversations that develop leadership skills to build store

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