Retail Sales Associate Job at UNIQLO in Los Angeles
UNIQLO, Los Angeles, CA, United States, 90079
The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.
Position Overview:
Reporting to the Store Manager, the Full Time and Part Time Sales Associate are the customer service specialists of the store. They are responsible for exceeding customer expectations by listening to customer needs, finding products that meet their needs, providing in-depth product information about the goods they are interested in, and closing the sale.
Key Responsibilities:
- Meet and exceed sales goals
- Maintain brand and operational standards (visual, cleanliness, etc.)
- Pro-actively manage customer needs and exceed expectations by utilizing the U.N.I.Q.L.O. service standard, following the Uniqlo Fundamental Principles and saying the 6 standard phrases.
- Be knowledgeable of fitting room standards and assist when needed
- Act as cashier when required by following cashier protocol
- Process shipment and ensure all merchandise is represented on the floor in full size runs
- Assist management to identify and resolve issues in the store
- Provide product and brand knowledge to customers
- Follow all company policies and procedures & notify management of any infractions
- Assist with special projects as assigned by management
Required Skills and Abilities:
- Strong communication skills
- Ability to calculate figures and amounts such as discounts and percentages
- Ability to stand for long periods of time, read computer terminals, push, pull, move, lift or carry objects of at least 25 pounds.
- Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing
Education/Experience:
- High School Diploma or G.E.D., or 6 months retail or related experience.
Full-Time Availability Requirements:
- Average 32 or more hours per week based on business seasonality.
- Open availability on weekends (religious exemptions will be considered).
- Restrictions on availability limited to two days per week.
Part-Time Availability Requirements:
- Average 12 or more hours per week based on business seasonality.
- Open availability on weekends (religious exemptions will be considered).
Benefits:
- Medical, dental, and vision coverage (Full-Time Only)
- 401k plan - 100% match on the first 3% you contribute, 50% on the next 2% you contribute
- Paid parental leave (Full-Time Only)
- Fertility benefits, including IVF (Full-Time Only)
- Life insurance (Full-Time Only)
- Short-term and long-term disability insurance (Full-Time Only)
- HSA/FSA options (Full-Time Only)
- Employee Assistance Program
- Vacation & Personal Time Off (Full-Time Only)
- Sick & Wellness Time Off
- 30% Employee Merchandise Discount
- Employee Referral Bonus
- Commuter benefits
- ... and more!