Amazon Account Strategist Job at DreamHire.com in Seattle

This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations.

Day to Day Duties:

• Build and maintain long-term relationships with clients.
• Oversee client milestone – Monitor the 30, 60, 90 day progress of the client.

Milestone Operations – Brand Management:

• Verify pain points are resolved, discover ongoing pain points.
• Lead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed.
• Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys.
• Recommend improvements to clients’ strategy.
• Ensure that client requirements are met and tasks to fulfill clients' contracts are completed respective of timelines.
• Lead your team to drive strategy and pitch new and innovative ideas.
• Make daily social posts (2 hours per week). The link to the social post is to be posted in Slack.
• Run a weekly podcast (1 hour per week) or join a partner’s podcast. This can also be supplemented with recorded video.
• Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly.
• Regularly monitor and report on clients’ performance and ensure goals are met.
• Perform Account Audits and Onboarding Audits Checklist.
• Complete Board Review check every other week.

Review the following:

• Design Tiers are being met and have in progress work.
• Client Board has sufficient amount of work being done in each Mother Section (SEO, Troubleshooting, Designs, Images, Copy, Catalog, etc.).
• Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter).
• Tasks are having actions complete and not continuously pushed back.
• Brand Manager is progressing on Milestone Tasks.
• For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate.

Roles & Responsibilities:

• ClickUp Profiles are consistently getting updated correctly.
• Ensure the onboarding process is seamless.
• Ensure the offboarding process is seamless (The client offboarding process is appropriately documented and centralized).
• Ensure the team completes training videos when released.
• Responsible for the operation of completing Amazon Audits.
• Responsible for the operation of the Amazon Assist Desk.
• Ensure Amazon PODs understand their churn every month.
• Establish clear communication between Account Managers and clients.

KPIs:

• 90% of Amazon Clients need to hit 100% of their ad spend budget.
• Less than 7.5% churn per month for entire Amazon department district 1.
• 90% of Audits get completed and followed up within 5 business days.
• 30% of our Active Clients have left a review on Google.
• 30% of clients are billed for bonuses.
• 95% of clients successfully launch within 7 business days of starting with us (Onboarding Call with client, strategy session, internal onboarding call with team, Tasks are assigned).
• 1 case study every quarter.
• Less than 20% of client offboarding is negative feedback.
• Maintain 150% Margin Per Head.

Company Core Values:

• Extreme Ownership.
• Problems are fun and solvable.
• 1% Better Everyday.
• Accountability.
• Moral Person.
• Best Thought Wins.
• One Life (Let's have impact).
• Value in everything you do.

Minimum Requirements:

• Desired 3+ years of Amazon Seller Central Experience or comparable knowledge/experience. Familiarity with flat files, inventory management, FBA process, reinstatement, case filing, Amazon PPC advertising, brand registry troubleshooting, basic Amazon SEO, Helium10, keyword research, etc. Expert-level understanding is not required, but a willingness to learn is essential.
• High preference for 2 years of agency experience. Ability to navigate demands and prioritize effectively in an agency environment.
• 2+ years of management experience with direct reports. Comfortable leading a team and assisting staff in overcoming and solving issues.
• Ability to excel in a fast-changing agency environment and multitask effectively.
• Familiarity with workplace tools such as Zoom, Slack, and Clickup (or comparable tools).
• Excel at and enjoy project management.
• Comfortable taking responsibility for client accounts and conducting frequent client communications.
• To Summarize: Knowledge of Amazon Seller Central, agency experience or comparable experience, comfort with technology, independence, people-focused, and a passion for eCommerce sales.

Growth Path of Eventual Responsibilities:

• Taking over bigger projects and tasks which will be more complex and multifaceted that will be beneficial for all departments.
• A wide range of opportunities to learn from people in the Advertising/Marketing industry.
• Preparation for handling multiple duties and responsibilities for advancement across the organization.
• Participation in continuing career development through research and collaboration with the use of latest market trends and research.
• In-depth cross-functional comprehension of different business aspects, including organizational processes, customer needs, and market trends for Advertising decision-making.
• Grow into a mentor and advisor to colleagues in various departments, including IT, Advertising, Brand Management, Human Resources, Creatives, and Sales.
• Establish an excellent reputation in the chosen industry/field.

Compensation and Benefits:

• Salary Range: $72k - $100k.
• 401(k) with up to 4% employer match after 12 months of employment.
• Health Benefits (Medical, Dental, and Vision Insurance) will be provided after 90 days of employment.
• Unlimited Paid Time Off.
• 7 Paid Company Holidays.
• Opportunity to manage your own Amazon selling business and utilize company resources to build your account. We encourage entrepreneurship.

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