Zebra Technologies
Digital Strategy Lead, Customer Success
Zebra Technologies, Lincolnshire, Illinois, United States, 60069
Remote Work: Yes
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.
Let’s create tomorrow together.
General Role Description:
The Digital Strategy Lead, Customer Success aides the organization in the creation, execution, and dissemination of our strategic plans and associated initiatives. Offer crucial business intelligence and strategic planning assistance for specific business sectors or the entire company. Responsibilities will include leading initiatives to scrutinize intricate business problems and issues
using data from various sources. Expertise will be vital in supporting multi-functional efforts to interpret and create recommendations and plans based on company and external data analysis. Tasked with guiding business leaders by providing data-driven strategic direction to pinpoint and address business issues and opportunities.
Role objectives:
Work closely with SW Product Management and Customer Success Product Specialists to create adoption materials for new customers for Zebra's new communication platform for digital delivery.
Drive direct to End User digital delivery strategy for adoption materials, including through Zebra partners who resell Zebra Workcloud Collaboration/Voice/Task solutions
Create usage and product roadmap-driven digital customer outreach and appropriate define strategy for sales awareness and follow-up by Zebra and/or Partner sellers
Work with Partners and Distributors to drive strategy for digital Customer Succes and partner Customer Success
Responsibilities:
• Utilize business knowledge to decipher trends and patterns in datasets, integrating KPIs/MBOs
annually to create and influence recommendations for complex challenges.
• Investigate, research, and analyze data to provide recommendations for new business growth
opportunities.
• Collaborate with management to maintain the GTM strategy in Region and gain alignment
with among work partners and businesses, such as Sales, Learning, Marketing, Sales Ops, and
Finance.
• Generate and drive enhancements to the overall sales GTM strategy by working closely with
Global Strategy and Sales Operations.
• Collaborate with marketing, training, finance, sales operations, and sales leads to improve
information for decision making and analysis.
• Provide guidance and manage communication and change management process for all
initiatives.
• Work with Salesforce.com, Oracle, Clarify, and other tools for reports and analysis
• May mentor junior level analysts in technical and organizational effectiveness
Qualifications:
Minimum Qualifications:
• Bachelor’s Degree
• 12+ years of experience in a sales strategy or analytics-related role
• Proficiency with Microsoft Office Suite
Preferred Qualifications:
• Experience leading strategic initiatives
• Demonstrated ability to work cross-functionally
• A self-starter with anpassion for collaboration and problem-solving
• Strong thought leadership and influencing skills
• Ability and desire to learn new tools quickly
• Strong written and verbal communication skills
• Experience with Salesforce.com, or Microsoft Power BI are an added plus
Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability and protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Know Your Rights:
https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
Conozca sus Derechos:
https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.
Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.
Salary: USD 117700.00 - USD 176500.00 Yearly
Salary offered will vary depending on your location, job-related skills, knowledge, and experience.
Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com (https://www.zebra.com/ap/en.html) email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.
Let’s create tomorrow together.
General Role Description:
The Digital Strategy Lead, Customer Success aides the organization in the creation, execution, and dissemination of our strategic plans and associated initiatives. Offer crucial business intelligence and strategic planning assistance for specific business sectors or the entire company. Responsibilities will include leading initiatives to scrutinize intricate business problems and issues
using data from various sources. Expertise will be vital in supporting multi-functional efforts to interpret and create recommendations and plans based on company and external data analysis. Tasked with guiding business leaders by providing data-driven strategic direction to pinpoint and address business issues and opportunities.
Role objectives:
Work closely with SW Product Management and Customer Success Product Specialists to create adoption materials for new customers for Zebra's new communication platform for digital delivery.
Drive direct to End User digital delivery strategy for adoption materials, including through Zebra partners who resell Zebra Workcloud Collaboration/Voice/Task solutions
Create usage and product roadmap-driven digital customer outreach and appropriate define strategy for sales awareness and follow-up by Zebra and/or Partner sellers
Work with Partners and Distributors to drive strategy for digital Customer Succes and partner Customer Success
Responsibilities:
• Utilize business knowledge to decipher trends and patterns in datasets, integrating KPIs/MBOs
annually to create and influence recommendations for complex challenges.
• Investigate, research, and analyze data to provide recommendations for new business growth
opportunities.
• Collaborate with management to maintain the GTM strategy in Region and gain alignment
with among work partners and businesses, such as Sales, Learning, Marketing, Sales Ops, and
Finance.
• Generate and drive enhancements to the overall sales GTM strategy by working closely with
Global Strategy and Sales Operations.
• Collaborate with marketing, training, finance, sales operations, and sales leads to improve
information for decision making and analysis.
• Provide guidance and manage communication and change management process for all
initiatives.
• Work with Salesforce.com, Oracle, Clarify, and other tools for reports and analysis
• May mentor junior level analysts in technical and organizational effectiveness
Qualifications:
Minimum Qualifications:
• Bachelor’s Degree
• 12+ years of experience in a sales strategy or analytics-related role
• Proficiency with Microsoft Office Suite
Preferred Qualifications:
• Experience leading strategic initiatives
• Demonstrated ability to work cross-functionally
• A self-starter with anpassion for collaboration and problem-solving
• Strong thought leadership and influencing skills
• Ability and desire to learn new tools quickly
• Strong written and verbal communication skills
• Experience with Salesforce.com, or Microsoft Power BI are an added plus
Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability and protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Know Your Rights:
https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
Conozca sus Derechos:
https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.
Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.
Salary: USD 117700.00 - USD 176500.00 Yearly
Salary offered will vary depending on your location, job-related skills, knowledge, and experience.
Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com (https://www.zebra.com/ap/en.html) email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.