Sales Administrative Assistant Job at HEI Hospitality, LLC in Pasadena

About Us

Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town Pasadena, museums, restaurants, and the Rose Bowl Stadium. We offer 350 newly renovated guest rooms and 18 unique suites, all boasting our signature white Heavenly Bed with a pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly Bath. Our hotel offers Associates unique benefits such as discounted garage parking, dry cleaning & laundry services, and a free meal during each shift. We take pride in our community by volunteering as a group for various events and supporting local pet rescues. Our CARE committee supports the Community, Associates, and the Environment through active volunteering, fun events, and collecting donations. Happy Associates make happy Guests – and that is what it is all about! We look forward to you joining our fast-paced, driven, big-little work family.

Overview

Assist the Sales Team in the administrative functions required for effective hotel sales and management.

Responsibilities

• Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence. Take booking inquiry information via phone and prepare proper paperwork.
• Use various computer word processing and software packages to enter data, produce contracts, correspondence, forms, and other documents.
• Answer telephone and respond to caller inquiries in a clear and pleasant manner. Exercise decision-making skills to direct caller's requests.
• Distribute documents to appropriate persons and locations to ensure prompt processing of time-sensitive information.
• Handle individual reservations for VIP clients, ensuring all arrangements are handled properly.
• Organize, file, and retrieve documents to maintain essential records used in department operation.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications

• Hotel experience preferred.
• High School Diploma; Bachelor's Degree preferred.
• Basic administrative knowledge such as business letters, formats, and telephone etiquette.
• Ability to effectively deal with internal and external customers, requiring patience, tact, and diplomacy.
• Ability to access and accurately input information using Microsoft Office Suite.
• Ability to follow written and verbal instructions.
• Ability to stand and/or sit and continuously perform essential job functions for duration of shift.
• Ability to set up and maintain filing systems.
• Effective verbal and written communication skills, adapting communication style to suit different audiences.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers choices for your physical, mental, and financial wellness. We offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield, as well as Vision insurance through EyeMed. Vacation, Sick, and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For financial wellness, HEI provides various coverage options, including Supplemental, Spousal, and Child Life insurance, as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds and discounts through our 'You Decide' and Hotel Room Discount programs provide additional incentives for choosing HEI as your employer.

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or conviction records will be considered for employment in accordance with applicable laws.