Program Director-56563402

JOB SUMMARY:

This management position exists in several Program Divisions. Under the general supervision of the Divisional Vice President, the individual is responsible for the oversight of the administrative, operational, staffing, and clinical aspects of the program. Responsibilities include personnel management, fiscal operations, inventory management, client services, safety and welfare of staff and clients, hiring and training of personnel, directing and coordinating the activities of the staff, and general administration of the program.

ESSENTIAL JOB FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency.

Provides Clinical Services:

1. Directs clinical treatment services provided to consumers, oversees the development, implementation, and review of treatment plans.
2. Conducts supervision with program staff, in accordance with agency and division policy.
3. Conducts CORE audits of case records to evaluate the completeness and quality of treatment plans, quarterly assessments, apartment inspections, and progress notes.
4. Conducts staff meetings to review and discuss compliance, recreational and social activities, and interagency referrals.
5. Conducts High Risk meetings to collaborate on ways to support clients who are on the high-risk list.
6. Conducts rent arrears review meetings with program staff and interagency departments from a clinical and client-centered perspective.
7. Immediately reports serious incidents, allegations of abuse, incidents, or sensitive situations and completes incident reports in accordance with agency policy.
8. Regularly directs meetings concerning clinical issues with the clients' care team.
9. Initiates and participates in case conferences with the mental health treatment team and inpatient psychiatric team.
10. Ensures staff is receiving clinical training regarding high-risk clients.
11. Conducts intakes for new referrals via ICL Hope.
12. Provides clinical crisis intervention regarding clients and supports staff.
13. Ensures all psychosocial assessments and all assessments necessary for client care are completed.
14. Conducts clinical training regarding motivational interviewing, harm-reduction, and person-centered care.
15. Conducts eviction meetings regarding court cases, documentation requirements, and coordinates and collaborates with Real Properties.
16. Other clinical duties as assigned by the Vice President of Supported Housing and Transitional Services.

Direct and Supervise Personnel:

1. Establishes and maintains work schedules in accordance with agency policy and assignments of staff. Responsible for managing the completion of time clock edits of staff within the suspense established by the Human Resources Department.
2. Ensures staff compliance with the agency's time and attendance policy; recommends disciplinary action for those out of compliance.
3. Manages the completion of performance evaluations and recommends staff for the employee recognition award.
4. Conducts new apartment viewings and ensures all apartments are set up with needed items. When vacating an apartment, conducts walkthroughs with the landlord.
5. Administers disciplinary actions in accordance with agency disciplinary policy, conducts disciplinary counseling, completes disciplinary action reports, and recommends employee terminations as needed.
6. Reviews authorized staff positions, submits Request for Personnel (RFP) on vacant staff position(s), and interviews candidates for employment in accordance with agency policy and employment law.
7. Ensures that staff have attended required monthly RELIAS trainings.
8. Manages employee accident reporting and initial submission of workers' compensation claims.
9. Monitors employee morale and the climate of the work environment.
10. Monitors employee accrual totals, approves or recommends approval of employee requests for time off, and notifies the Department of Human Resources when an employee should be placed on or taken off Family and Medical Leave (FMLA). Maintains contact with staff while out on FMLA.
11. Provides oversight in the area of administrative recordkeeping, maintenance of office equipment, reception of visitors, phone reception, and stocking office supplies.
12. Manages the orientation of new personnel.
13. Conducts employment interviews that meet federal, state, and agency regulatory guidelines. Completes associated Human Resources forms and sends these forms to the Department of Human Resources.

Maintains Property Accountability:

1. Maintains accountability and serviceability of all ICL property assigned to the program, including vehicles; reports lost, stolen, missing, or damaged property in accordance with ICL policy.
2. Authorizes the purchase of supplies and equipment; properly secures all property and equipment.
3. Conducts inspections of apartment keys and repair lists.
4. Ensures office space is in accordance with ICL Policy.
5. Ensures all units leased by ICL are in accordance with DOHMH funding and the organization’s values.

Provides Quality Assurance Oversight:

1. Ensures internal program compliance with federal, state, city, and agency regulatory requirements.
2. Responsible for the development of a program mission statement and program goals that support the division and agency mission statements and goals.
3. Coordinates with the Department of Quality Management and the departments in the Administrative Division for staff assistance in the preparation for an audit.
4. Reviews plans of corrective action, incident reports, and program evaluation reports and addresses areas that need improvement.
5. Provides oversight in the submission of statistical data.
6. Ensures all KPI are met for the program, such as home visits, referrals, vacancies, rental arrears, etc.

Assures Fiscal Control and Accountability:

1. Ensures all clients' rental payments are in accordance with ICL policy, processed, tracked, and ensures all logistics with the finance and entitlement department.
2. Approves/disapproves all purchase orders and financial requests from staff.
3. Manages consumer rent payments, keeps a spreadsheet of all monthly rent payments, and maintains a log of all rent arrears and payment plans.
4. Monitors census and vacancy reports and maintains census at expected occupancy levels per OMH.

Fosters Community Relations:

1. Collaborates with funding sources such as DOHMH regarding programmatic aspects.
2. Promotes Mental Health and Managed Care programs in local communities; maintains liaison between local elected officials and community boards, educating citizens in the community on mental illness.
3. Educates staff and residents/consumers on the importance of a constructive relationship with local elected officials, community boards, and community citizens.
4. Cooperates with other organizations in the development of understanding and interest in participating in long-range plans for mental health program development.
5. Engages in new partnerships with community-based organizations, hospitals, substance use programs, community boards, etc.

ADDITIONAL TASKS:

1. May conduct regular inspections of apartments and contact landlords to report repairs that need to be made in accordance with rental agreements.
2. May be responsible for facility maintenance and report needed repairs to the Director of Real Property Operations.
3. May review drafts, procedures, and job descriptions.
4. May be involved in hosting visitors from the community, regulatory offices, and/or other agencies.
5. May be chairperson or member of an agency or division committee(s).
6. Conducts reviews of HRA2010E and scheduled screenings of potential consumers.
7. Performs other job-related duties as assigned.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to lead a multi-disciplinary staff of professionals in providing treatment services.
• Ability to manage multiple projects, delegate tasks, and check on the completion of assigned tasks.
• Ability to manage resources, including money, material, time, and people.
• Ability to work in a team model.
• Positive attitude willing to think outside of the box.
• Serves as a role model to staff and consumers/residents.
• Strong interpersonal skills, communication, emotional intelligence, and flexibility.
• Highly developed clinical, engagement, and motivational skills.
• Experience with risk assessment and risk management.
• Track record of delivering quality treatment services to individuals with SMI.
• Experience delivering treatment, rehabilitation, and support services in the community.
• Proficient in computers and Electronic Health Record (EHR).
• Ability to effectively hold field staff accountable and to go into the field as needed.
• Willingness and ability to use ICL supplied communication tools (e.g., computers, mobile telephone, fax, etc.) regularly in the course of conducting business.
• Ability to travel.

QUALIFICATIONS AND EXPERIENCE:

• Required Master's degree in Social Work, Psychology, or other mental health field with a minimum of three years of professional mental health experience (depending on program size and complexity), including at least two years (depending on program size and complexity) in a supervisory capacity.
• Bilingual in Spanish preferred but not required.
• For MSW degree, required LMSW and for MHC LMHC required due to supervising the Clinical Specialists.

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