PhillyTech, LLC.
Help Desk Technician Tier 23 60K75K Hybrid Managed Services Provider
PhillyTech, LLC., Phila, Pennsylvania, United States, 19117
Job Description
The Level 2/3 Help Desk Technicians are the first point for clients, combining empathy with technical expertise to resolve issues effectively. If you're a team player eager to contribute to a client-centric, dynamic environment, please apply to this position. Some responsibilities include:
Troubleshoot and resolve issues related to desktops, laptops, servers, and peripheral devices.
Perform user and group administration in
Azure Active Directory
and
Office 365
environments.
Manage and configure
SharePoint
sites, document libraries, and permissions.
Provide administrative support for
Google Workspace
, including email, calendar, and security settings.
Configure, deploy, and troubleshoot network devices, including routers, switches, and firewalls.
Document support requests, solutions, and system changes in the ticketing system.
Assist clients with onboarding, migrations, and best practice guidance.
Qualifications: Qualifications
3-5 years of hands-on advanced IT support experience.
YOU MUST
be proficient in Microsoft based MSP tools.
Administrative proficiency in SharePoint, Azure Active Directory, Office 365, and/or Google Workspace.
Must be able to handle multiple clients at the same time - heavy volume of clients (our client has ~200 clients).
Proficient in troubleshooting, networking, and cybersecurity.
Windows Server and Active Directory experience.
Ability to work in onsite, virtual, and cloud environments.
MSP experience and knowledge of ticketing systems like Autotask or ConnectWise are beneficial.
Leadership, project management, and documentation capabilities.
Strong client relationship management, needs assessment, and project management experience.
Ability to work independently, with the Team, and assist junior Team members.
Excellent communication and problem-solving skills.
Additional Information
SaaS Talent is more than just a recruiting company. We're your hiring, business development, and growth partner with 25+ years of experience in SaaS and Tech that helps SaaS and Tech startups scale and transform their business. We've worked with 100+ companies and helped them achieve their talent acquisition, recruiting and business development goals.
The Level 2/3 Help Desk Technicians are the first point for clients, combining empathy with technical expertise to resolve issues effectively. If you're a team player eager to contribute to a client-centric, dynamic environment, please apply to this position. Some responsibilities include:
Troubleshoot and resolve issues related to desktops, laptops, servers, and peripheral devices.
Perform user and group administration in
Azure Active Directory
and
Office 365
environments.
Manage and configure
SharePoint
sites, document libraries, and permissions.
Provide administrative support for
Google Workspace
, including email, calendar, and security settings.
Configure, deploy, and troubleshoot network devices, including routers, switches, and firewalls.
Document support requests, solutions, and system changes in the ticketing system.
Assist clients with onboarding, migrations, and best practice guidance.
Qualifications: Qualifications
3-5 years of hands-on advanced IT support experience.
YOU MUST
be proficient in Microsoft based MSP tools.
Administrative proficiency in SharePoint, Azure Active Directory, Office 365, and/or Google Workspace.
Must be able to handle multiple clients at the same time - heavy volume of clients (our client has ~200 clients).
Proficient in troubleshooting, networking, and cybersecurity.
Windows Server and Active Directory experience.
Ability to work in onsite, virtual, and cloud environments.
MSP experience and knowledge of ticketing systems like Autotask or ConnectWise are beneficial.
Leadership, project management, and documentation capabilities.
Strong client relationship management, needs assessment, and project management experience.
Ability to work independently, with the Team, and assist junior Team members.
Excellent communication and problem-solving skills.
Additional Information
SaaS Talent is more than just a recruiting company. We're your hiring, business development, and growth partner with 25+ years of experience in SaaS and Tech that helps SaaS and Tech startups scale and transform their business. We've worked with 100+ companies and helped them achieve their talent acquisition, recruiting and business development goals.