Asian Americans for Civil Rights and Equality
AACRE IT Coordinator
Asian Americans for Civil Rights and Equality, San Francisco, California, United States, 94199
About CAA and AACRE
Chinese for Affirmative Action was founded in 1969 to protect the civil and political rights of Chinese Americans and to advance multiracial democracy in the United States. Today, CAA is a progressive voice in and on behalf of the broader Asian American and Pacific Islander community. We advocate for systemic change that protects immigrant rights, promotes language diversity, and remedies racial and social injustice. In 2014, CAA helped to launch the Asian Americans for Civil Rights and Equality (AACRE) network that focuses on long-term movement building, capacity infrastructure, and leadership support for Asian Americans and Pacific Islanders committed to social justice. Including CAA, there are currently 11 partnering member groups with unique strengths. Fiscal sponsorship, administrative, and operational support is provided centrally for all of these groups so they can focus on their core programs. Key ResponsibilitiesIT SupportInitial point of contact for staff IT support requests including but not limited to assisting staff with basic troubleshooting in both remote and on-site capacities, as well as facilitating the escalation and resolution of more complex requests by the IT Help Desk contractorOversees the technical onboarding and offboarding for all staff, including setup and deployment of Mac & PC laptops and deployment of all needed softwareImplement firmware updates and do maintenance/setup of printers and scannersManage hardware and software inventory, including but not limited to warranty and repairs or replacements for laptops, printers, scanners, networking devices, tablets, and AV equipmentWork closely with the IT Help Desk contractor to ensure tickets and projects are completed in a timely mannerManage day-to-day user deployment of multiple cloud software environments, such as G-suite, Zoom, Slack, RingCentral, and moreOnsite technical point of contact for any IT special projects in Bay Area-based offices (Oakland and San Francisco)Support the implementation of strong cybersecurity measures for hardware and software, adhering to standards set by the Director of ITSupport the research of landscape analysis regarding digital security threats and putting forth recommendations for solutionsProject ManagementProvide data analysis, financial, and administrative support for IT Department by building reports, updating data for import, preparing payment requests, and doing initial discovery on business operation improvement processes, included but not limited to HR (time tracking, payroll, benefits), Finance (reconciliation, data syncing), Databases (analyzing and correcting data as needed), Domain Management (SSL certificate compliance, privacy statement updates)Support technical projects being delivered on schedule, within budget and meet program and technical requirementsRun monthly reports of hardware and software use including required updates to OS and related software, firmware, and appsSupport annual assessments of IT systems in collaboration with the Director of IT, work collaboratively to simplify the tech stack while adhering to HIPAA, GDPR, NIST, county, state, and federal laws and policies Project manage the transition away from and do discovery for solutions related to End of Life toolsDatabase Support Support production of acknowledgement letters for donors Support key projects and data hygiene in Salesforce and Every Action databasesQualificationsMinimum one year, ideally two years, of experience providing direct IT support to multiple staffStrong hardware, software, and database skills with an ability to learn new systems and keep up-to-date with changing technologiesPeople-first approach, with strong communication skills that bridge the digital dividePreferred experience as G-Suite administratorPreferred fluency in working with Macs and PCsAbility to explain technical concepts to a wide variety of audiencesStrong project management skills, ability to reprioritize and problem solve with graceStrong written and verbal communication skillsCommitment to AACREs mission, values, and aspirations, and ability to render these values into practice. Demonstrated experience in building an inclusive environmentAbility to work independently and as part of a team supporting the diverse partners throughout AACRETo ApplyPlease submit a cover letter and a resume to our hiring platform, Gusto. In your cover letter please share how your values align with AACREs and highlight work experience supporting staff with a wide range of digital literacy. Incomplete applications and applications submitted outside of Gusto will not be considered.LocationPlease note that this role is hybrid, staff needs to be available to come into San Francisco office as neededOther DetailsSalary$65,000 - $80,000 / Approximate annual salary$31.25 - $38.46 / Hourly rate rangeHoursFull-time at 40 hours per weekNon-exempt, eligible for overtimeUnion classificationThis is a union positionDeadlineInitial applications due January 15, 2025, applications will be reviewed on a rolling basisEqual Opportunity EmployerAACRE is committed to creating a work environment that is free from discrimination and a workforce that reflects the rich diversity of our Asian American and Pacific Islander communities. Women, people of color, immigrants, queer and trans people, disabled people, and individuals with conviction and arrest records, and encouraged to apply. recblid r312jhtm8wrhk178t5crw4h6l8bsvx
Chinese for Affirmative Action was founded in 1969 to protect the civil and political rights of Chinese Americans and to advance multiracial democracy in the United States. Today, CAA is a progressive voice in and on behalf of the broader Asian American and Pacific Islander community. We advocate for systemic change that protects immigrant rights, promotes language diversity, and remedies racial and social injustice. In 2014, CAA helped to launch the Asian Americans for Civil Rights and Equality (AACRE) network that focuses on long-term movement building, capacity infrastructure, and leadership support for Asian Americans and Pacific Islanders committed to social justice. Including CAA, there are currently 11 partnering member groups with unique strengths. Fiscal sponsorship, administrative, and operational support is provided centrally for all of these groups so they can focus on their core programs. Key ResponsibilitiesIT SupportInitial point of contact for staff IT support requests including but not limited to assisting staff with basic troubleshooting in both remote and on-site capacities, as well as facilitating the escalation and resolution of more complex requests by the IT Help Desk contractorOversees the technical onboarding and offboarding for all staff, including setup and deployment of Mac & PC laptops and deployment of all needed softwareImplement firmware updates and do maintenance/setup of printers and scannersManage hardware and software inventory, including but not limited to warranty and repairs or replacements for laptops, printers, scanners, networking devices, tablets, and AV equipmentWork closely with the IT Help Desk contractor to ensure tickets and projects are completed in a timely mannerManage day-to-day user deployment of multiple cloud software environments, such as G-suite, Zoom, Slack, RingCentral, and moreOnsite technical point of contact for any IT special projects in Bay Area-based offices (Oakland and San Francisco)Support the implementation of strong cybersecurity measures for hardware and software, adhering to standards set by the Director of ITSupport the research of landscape analysis regarding digital security threats and putting forth recommendations for solutionsProject ManagementProvide data analysis, financial, and administrative support for IT Department by building reports, updating data for import, preparing payment requests, and doing initial discovery on business operation improvement processes, included but not limited to HR (time tracking, payroll, benefits), Finance (reconciliation, data syncing), Databases (analyzing and correcting data as needed), Domain Management (SSL certificate compliance, privacy statement updates)Support technical projects being delivered on schedule, within budget and meet program and technical requirementsRun monthly reports of hardware and software use including required updates to OS and related software, firmware, and appsSupport annual assessments of IT systems in collaboration with the Director of IT, work collaboratively to simplify the tech stack while adhering to HIPAA, GDPR, NIST, county, state, and federal laws and policies Project manage the transition away from and do discovery for solutions related to End of Life toolsDatabase Support Support production of acknowledgement letters for donors Support key projects and data hygiene in Salesforce and Every Action databasesQualificationsMinimum one year, ideally two years, of experience providing direct IT support to multiple staffStrong hardware, software, and database skills with an ability to learn new systems and keep up-to-date with changing technologiesPeople-first approach, with strong communication skills that bridge the digital dividePreferred experience as G-Suite administratorPreferred fluency in working with Macs and PCsAbility to explain technical concepts to a wide variety of audiencesStrong project management skills, ability to reprioritize and problem solve with graceStrong written and verbal communication skillsCommitment to AACREs mission, values, and aspirations, and ability to render these values into practice. Demonstrated experience in building an inclusive environmentAbility to work independently and as part of a team supporting the diverse partners throughout AACRETo ApplyPlease submit a cover letter and a resume to our hiring platform, Gusto. In your cover letter please share how your values align with AACREs and highlight work experience supporting staff with a wide range of digital literacy. Incomplete applications and applications submitted outside of Gusto will not be considered.LocationPlease note that this role is hybrid, staff needs to be available to come into San Francisco office as neededOther DetailsSalary$65,000 - $80,000 / Approximate annual salary$31.25 - $38.46 / Hourly rate rangeHoursFull-time at 40 hours per weekNon-exempt, eligible for overtimeUnion classificationThis is a union positionDeadlineInitial applications due January 15, 2025, applications will be reviewed on a rolling basisEqual Opportunity EmployerAACRE is committed to creating a work environment that is free from discrimination and a workforce that reflects the rich diversity of our Asian American and Pacific Islander communities. Women, people of color, immigrants, queer and trans people, disabled people, and individuals with conviction and arrest records, and encouraged to apply. recblid r312jhtm8wrhk178t5crw4h6l8bsvx