Senior Digital Product Manager - Digital Support Tools

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic, Sealy and Stearns & Foster. We hire people who have a passion for helping others find their best night's sleep. No matter what stage of your career, you can build your future at Tempur Sealy! OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING: Generous Paid Time Off Competitive Medical, Dental & other wellness programs Disability and Life Company Paid Retirement Plan Options Generous Employee Purchase Discounts Pay Range: $63,000-$92,000 As a part of the Digital & eCommerce team, the Sr. Product Manager, Digital Support Tools is responsible for managing and optimizing our various platforms that help improve the overall customer journey. As a subject matter expert in use, management, and evolution of these platforms such as Zendesk, they demonstrate the ability to think critically, problem solve, support various communication and technology needs of the business, and have the utmost respect for the need to always deliver a best-in-class customer experience. What You'll Do (Essential Duties and Responsibilities): The Sr. Digital Product Manager will drive the development of scalable, customer-centric solutions within Zendesk and other digital tools by leading platform optimization to deliver a best-in-class customer experience. Identify and assess new engagement opportunities in close partnership with internal 15+ stakeholders across the organization, focusing on aligning platform capabilities with business objectives, cross-functional process efficiency, and seamless communication across channels such as email, chat, messaging, and social media. Measure, analyze, report and optimize digital customer engagement performance and suggest solutions to improve the customer satisfaction and retention. Own, develop and execute product vision, strategy and a clear product roadmap for advancing the customer experience and business objectives. Lead the development of new features from concept to launch through the entire digital product design life cycle; from analytics to user research, to ideation, to prototyping and readiness planning. Foster a culture of innovation by regularly assessing tools and workflows to identify opportunities for enhancement, introducing automation where applicable. Leverage advanced data analytics to uncover patterns, inefficiencies, and actionable insights, driving enhancements in customer engagement and operational processes. Oversee change management initiatives, ensuring seamless adoption of new tools, features, and workflows through effective communication, training, and support for internal teams. Proactively identify, triage, and resolve technical challenges, utilizing project management principles to track resolution efforts and assess their impact on the end-user experience. Monitor system usage and governance, ensuring proper access controls, compliance, and up-to-date configurations to minimize risks. Mentor and guide team members through training initiatives, feedback sessions, and hands-on support, fostering a high-performance culture. Serve as a strategic partner to leadership by presenting recommendations on emerging trends, tools, and technologies that can enhance the user experience and scale with business growth. Perform other duties as assigned. Requirements:

What You'll Need (Qualifications): BS/BA Degree in related field (marketing, business, communications, UX design, etc.) 3+ years of relevant experience. Background in coaching, training or managing either in a direct reporting relationship or in a matrixed environment. Experience with digital platform management (i.e., social media monitoring tools, Zendesk, AI automation tools) Familiarity with project management tools (e.g., Jira, Asana, Trello) and methodologies such as Agile or Scrum. Strong communication skills paired with an organized, detail-oriented approach Tempur Sealy is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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