Bay Area Rapid Transit
Sr. Computer Support Coordinator (Internal only SEIU)
Bay Area Rapid Transit, Oakland, California, United States, 94616
Marketing Statement
Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.
Job Summary
Pay Rate
SEIU Professional Grade 16
$59.77/hour (Step 1) - $78.13/hour (Step 5)
Reports to D. Garcia or Designee
Current Assignment
This position will be used to fill one (1) Sr. Computer Support Coordinator vacancy. The Senior Computer Support Coordinator (SCSC) is responsible for providing expert technical support, strategic guidance, independent research, and analysis for workgroup and enterprise systems with a focus on Enterprise Networking. This role involves the comprehensive management of the District's Administration network infrastructure. Key responsibilities include: Network Management:
Oversee and maintain the administration network infrastructure, ensuring optimal performance and reliability. Switching Protocols Expertise:
Demonstrate proficiency and hands-on experience with switching protocols, including OSPF (Open Shortest Path First), BGP (Border Gateway Protocol), and STP (Spanning Tree Protocol). Network Upgrades:
Plan and implement network upgrades and replacements, particularly focusing on switching equipment across administrative buildings and remote office locations. Troubleshooting:
Identify, diagnose, and resolve network issues efficiently to minimize downtime and service disruption including WIFI access. Configuration and Integration:
Ensure new network components are correctly configured and seamlessly integrated into the existing network environment. Documentation:
Maintain up-to-date documentation of network configurations, changes, and infrastructure layouts. Security Management:
Implement and monitor security measures in coordination with the District's Cyber Security Team to protect the network infrastructure from threats and vulnerabilities. Data Center Administration:
Manage and oversee the operations of the data center, ensuring optimal performance, reliability, and security. End-User Support:
Assist the general computer end-user population with technical issues related to desktops, servers, and networking technologies. Enterprise Application Support:
Provide support for enterprise application systems, ensuring seamless integration and operation. Technical Assistance and Needs Assessment:
Engage with end-user department staff to determine system needs and provide technical assistance in areas such as AV systems and technology, Active Directory and Microsoft 365, Backup and Data Recovery, Disaster Recovery as a Service, Fax & Voice over Data solutions, and Data Center administration. Selection Process This is a SEIU Local 1021 Bargaining unit position. However, All SEIU members must follow the "Bid Form Process." Failure to comply will invalidate an employee's application.
The selection process will include a screening for minimum qualifications as listed in this posting and may additionally involve a skills/performance test, written exam, and/or a panel interview. Outside applicants will not be considered until all employees who have applied have been considered first.
Application Process This is a SEIU Local 1021 Bargaining unit position. However, all full-time SEIU District employees must follow the "Bid Form" process and deposit their bids in the bid box. Failure to comply may invalidate the employee's bid. As actual vacancies occur, District employees on the internal eligibility list will be considered before outside candidates.
External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112.
The Employment Office will screen Bid form applications and resumes against the minimum qualifications. Those candidates who meet the minimum qualifications will be referred to the hiring department for further consideration. The selection process may involve a skills/performance test, written exam, and/or a panel interview. Outside applicants will not be considered until all employees who have applied have been considered first.
All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. Online applicants are invited to electronically attach a resume to the application form to provide supplemental information but should not consider the resume a substitute for the application form itself.
Examples of Duties Under direction and guidance from IT Business Systems Operations Supervisor, Division Manager or Chief Information Officer , provide independent analysis and research on computer problem incidents, problems and requests affecting individual users and workgroups but focusing mainly on enterprise level solutions, standardization in hardware and software architecture to ensure scalability to accommodate future growth while maintaining compatibility/inter-operability with existing and legacy systems still in production use.
Develop maintain and update documentation and procedures for enterprise systems and enforce Office of the CIO policies, standards and procedures.
Provide full-time Primary Systems Administration for workgroup and enterprise systems for IP network, Storage Area Network, servers and infrastructure management application systems for physical and virtual environments, initiate and lead resolution of complex technical issues and problems in enterprise environments in timely manner.
Provide systems analysis, design, implementation, planning and administration at enterprise level i.e, multiple workgroups managed centrally using enterprise tools that proactively monitor large systems such as setting up alerts for enterprise systems.
Provide Subject Matter Expertise in the following areas: Desktop Deployment and Configuration Management, IP Network and Routing/Switching for wired and wireless network infrastructure, Storage Network and Back Up System, Servers/Network Operating Systems.
May be required lead of technical projects and teams through partial and/or all project phases: project initiation, development, implementation and Close-out phases, coordinate large technical and functional teams on CIO projects and implementations for enterprise systems as assigned.
Represent CIO on projects sponsored by other business departments.
May be required to mentor and train lower and equal level CSCs on projects.
Minimum Qualifications Education Bachelor's degree in Computer Science, Information Systems or a closely related field. Certifications in network and server engineering/administration and configuration are highly desirable.
Experience Five years of (full-time equivalent) verifiable experience with increasing responsibilities and results in providing workgroup and enterprise solutions to medium-sized and large organizations in a highly complex IT environment. Responsibilities within these five years must include hands-on infrastructure systems design and administration include two (2) years of technical project management and/or lead experience.
Substitution Additional experience as outlined above may be substituted for the education on a year-for-year basis. Bachelor's degree from an accredited four-year college is preferred.
Knowledge and Skills Knowledge of:
Configuring and maintaining the following hardware: Desktops, Laptops and Other Endpoint Devices Network Interface Cards and Wireless Adapters Routers, Switches, Network Controllers and Wireless Access Points Enterprise Backup Systems (tape and disk) Standalone, Rack-mounted and Blade Servers Local, Metropolitan and Wide Area Network Copper and Fiber cabling Power and Cooling Requirements for Data Center and equipment Other Hardware as Needed Configuring, using and supporting the following software and systems services: Computer Operating Systems for Servers, Desktop/Laptops, such as DOS, Novell Open Enterprise Server (OES) and Apple operating systems for personal devices Business Productivity Office Professional Applications Enterprise Email (client and server) Driver installation for peripherals i.e. printers, scanners Manage Enterprise Backup Systems (tape and disk) IT Service Management software for Help Desk Configuration Management, Automated Software Distribution and Asset Inventory, Remote Control for PCs and other Devices Network Performance Monitoring and Management Antivirus software (client and server)
Skill in:
Troubleshooting integration issues of enterprise systems Troubleshooting desktop/laptop/server hardware/software and network troubleshooting physical and virtualized network, server, storage and desktop environments Configuration, maintenance and troubleshooting enterprise systems configuration and operating systems i.e. Microsoft Windows, Novell, Linux and Unix IP networking in enterprise wired and wireless environments as well as enterprise systems configuration and operating systems Configuring and maintenance of complex enterprise systems including network routers, switches and controllers, blade servers, server clusters, storage area networks and systems management tools for enterprise, network, storage systems, configuration management and control in physical and virtualized environments. Technical concepts and technologies that Office of the CIO implements and to quickly design standards, procedures, performance metrics, strategies and methodologies for implementations that can be re-used for future projects and implementations. Leadership in defining complex enterprise issues/problems and implementing large-scale impact solutions. Developing approaches and strategies to minimize risk for systems implementations /migrations and develop /execute project plans for IT Projects and implementations for enterprise systems. Working well with others and provide excellent customer service.
Equal Employment Opportunity GroupBox1 The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.
The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov.
Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs.
Reports to D. Garcia or Designee
Current Assignment
This position will be used to fill one (1) Sr. Computer Support Coordinator vacancy. The Senior Computer Support Coordinator (SCSC) is responsible for providing expert technical support, strategic guidance, independent research, and analysis for workgroup and enterprise systems with a focus on Enterprise Networking. This role involves the comprehensive management of the District's Administration network infrastructure. Key responsibilities include: Network Management:
Oversee and maintain the administration network infrastructure, ensuring optimal performance and reliability. Switching Protocols Expertise:
Demonstrate proficiency and hands-on experience with switching protocols, including OSPF (Open Shortest Path First), BGP (Border Gateway Protocol), and STP (Spanning Tree Protocol). Network Upgrades:
Plan and implement network upgrades and replacements, particularly focusing on switching equipment across administrative buildings and remote office locations. Troubleshooting:
Identify, diagnose, and resolve network issues efficiently to minimize downtime and service disruption including WIFI access. Configuration and Integration:
Ensure new network components are correctly configured and seamlessly integrated into the existing network environment. Documentation:
Maintain up-to-date documentation of network configurations, changes, and infrastructure layouts. Security Management:
Implement and monitor security measures in coordination with the District's Cyber Security Team to protect the network infrastructure from threats and vulnerabilities. Data Center Administration:
Manage and oversee the operations of the data center, ensuring optimal performance, reliability, and security. End-User Support:
Assist the general computer end-user population with technical issues related to desktops, servers, and networking technologies. Enterprise Application Support:
Provide support for enterprise application systems, ensuring seamless integration and operation. Technical Assistance and Needs Assessment:
Engage with end-user department staff to determine system needs and provide technical assistance in areas such as AV systems and technology, Active Directory and Microsoft 365, Backup and Data Recovery, Disaster Recovery as a Service, Fax & Voice over Data solutions, and Data Center administration. Selection Process This is a SEIU Local 1021 Bargaining unit position. However, All SEIU members must follow the "Bid Form Process." Failure to comply will invalidate an employee's application.
The selection process will include a screening for minimum qualifications as listed in this posting and may additionally involve a skills/performance test, written exam, and/or a panel interview. Outside applicants will not be considered until all employees who have applied have been considered first.
Application Process This is a SEIU Local 1021 Bargaining unit position. However, all full-time SEIU District employees must follow the "Bid Form" process and deposit their bids in the bid box. Failure to comply may invalidate the employee's bid. As actual vacancies occur, District employees on the internal eligibility list will be considered before outside candidates.
External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112.
The Employment Office will screen Bid form applications and resumes against the minimum qualifications. Those candidates who meet the minimum qualifications will be referred to the hiring department for further consideration. The selection process may involve a skills/performance test, written exam, and/or a panel interview. Outside applicants will not be considered until all employees who have applied have been considered first.
All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. Online applicants are invited to electronically attach a resume to the application form to provide supplemental information but should not consider the resume a substitute for the application form itself.
Examples of Duties Under direction and guidance from IT Business Systems Operations Supervisor, Division Manager or Chief Information Officer , provide independent analysis and research on computer problem incidents, problems and requests affecting individual users and workgroups but focusing mainly on enterprise level solutions, standardization in hardware and software architecture to ensure scalability to accommodate future growth while maintaining compatibility/inter-operability with existing and legacy systems still in production use.
Develop maintain and update documentation and procedures for enterprise systems and enforce Office of the CIO policies, standards and procedures.
Provide full-time Primary Systems Administration for workgroup and enterprise systems for IP network, Storage Area Network, servers and infrastructure management application systems for physical and virtual environments, initiate and lead resolution of complex technical issues and problems in enterprise environments in timely manner.
Provide systems analysis, design, implementation, planning and administration at enterprise level i.e, multiple workgroups managed centrally using enterprise tools that proactively monitor large systems such as setting up alerts for enterprise systems.
Provide Subject Matter Expertise in the following areas: Desktop Deployment and Configuration Management, IP Network and Routing/Switching for wired and wireless network infrastructure, Storage Network and Back Up System, Servers/Network Operating Systems.
May be required lead of technical projects and teams through partial and/or all project phases: project initiation, development, implementation and Close-out phases, coordinate large technical and functional teams on CIO projects and implementations for enterprise systems as assigned.
Represent CIO on projects sponsored by other business departments.
May be required to mentor and train lower and equal level CSCs on projects.
Minimum Qualifications Education Bachelor's degree in Computer Science, Information Systems or a closely related field. Certifications in network and server engineering/administration and configuration are highly desirable.
Experience Five years of (full-time equivalent) verifiable experience with increasing responsibilities and results in providing workgroup and enterprise solutions to medium-sized and large organizations in a highly complex IT environment. Responsibilities within these five years must include hands-on infrastructure systems design and administration include two (2) years of technical project management and/or lead experience.
Substitution Additional experience as outlined above may be substituted for the education on a year-for-year basis. Bachelor's degree from an accredited four-year college is preferred.
Knowledge and Skills Knowledge of:
Configuring and maintaining the following hardware: Desktops, Laptops and Other Endpoint Devices Network Interface Cards and Wireless Adapters Routers, Switches, Network Controllers and Wireless Access Points Enterprise Backup Systems (tape and disk) Standalone, Rack-mounted and Blade Servers Local, Metropolitan and Wide Area Network Copper and Fiber cabling Power and Cooling Requirements for Data Center and equipment Other Hardware as Needed Configuring, using and supporting the following software and systems services: Computer Operating Systems for Servers, Desktop/Laptops, such as DOS, Novell Open Enterprise Server (OES) and Apple operating systems for personal devices Business Productivity Office Professional Applications Enterprise Email (client and server) Driver installation for peripherals i.e. printers, scanners Manage Enterprise Backup Systems (tape and disk) IT Service Management software for Help Desk Configuration Management, Automated Software Distribution and Asset Inventory, Remote Control for PCs and other Devices Network Performance Monitoring and Management Antivirus software (client and server)
Skill in:
Troubleshooting integration issues of enterprise systems Troubleshooting desktop/laptop/server hardware/software and network troubleshooting physical and virtualized network, server, storage and desktop environments Configuration, maintenance and troubleshooting enterprise systems configuration and operating systems i.e. Microsoft Windows, Novell, Linux and Unix IP networking in enterprise wired and wireless environments as well as enterprise systems configuration and operating systems Configuring and maintenance of complex enterprise systems including network routers, switches and controllers, blade servers, server clusters, storage area networks and systems management tools for enterprise, network, storage systems, configuration management and control in physical and virtualized environments. Technical concepts and technologies that Office of the CIO implements and to quickly design standards, procedures, performance metrics, strategies and methodologies for implementations that can be re-used for future projects and implementations. Leadership in defining complex enterprise issues/problems and implementing large-scale impact solutions. Developing approaches and strategies to minimize risk for systems implementations /migrations and develop /execute project plans for IT Projects and implementations for enterprise systems. Working well with others and provide excellent customer service.
Equal Employment Opportunity GroupBox1 The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.
The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov.
Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs.