Digital Retail Operations Supervisor

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com. This position oversees shift operations and staff for the IGT digital retail operations in New Jersey. Responsibilities · Monitors sales order system to ensure accurate receipt and booking of sales orders. · Manage scheduling, employee attendance, clock-ins, and breaks · Supervises all regular fulfillment center staff needs and lottery processing operations · Monitors and understands daily fulfillment demands and ensures they are met within designated timeframes · All responsibilities of an Operations Associate during high peak periods or in instances of short staffing · Delegate responsibilities and rearrange resources and staff as business demands require · Troubleshoots and resolves any issues that may affect day to day operations such as equipment issues, internet or power outage, building issues, staffing, etc. · Inventory management and ordering of supplies and equipment · Assists with ad-hoc initiatives as needed Qualifications · 2 years working in the Lottery industry or similar experience · Demonstrated maturity and leadership ability · Analytical thinking and problem-solving ability · Possess a sense of urgency required to work in a deadline driven environment · Familiarity with technology and ability to operate our proprietary software system · Initiative to work with minimal instruction and direction · Experience managing shift scheduling for employees · Two-year degree or equivalent preferred Requirements · High level of integrity · Frequent walking and standing and occasionally lift up to 25 lbs · Flexible schedule including weekends and holidays. IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted. All IGT employees have a role in information security. Annual training will be assigned and required as appropriate. IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.