ServiceNow Admin

Responsibilities • Personalize and create forms and fields • Create new applications, modules, and tables • Activate a plug-in • Build reports, gauges, and homepages • Set up Service Level Agreements (SLAs) and monitor SLA workflows • Create and track Service Catalog requests, and items with variables • Create, monitor, modify, and publish Service Catalog workflows with approvals • Follow the notification process back to the Business Rule • Import data into the instance • Create and use update sets to facilitate moving customizations between your instances • Search, populate, and customize the Knowledge Base • Create an Access Control Rule (ACL) • Create global controls for attachments and cookies • Custom scripting • Build third party software integrations • Answering "how to" technical and application configuration questions • Aiding in translating business requirements into technical requirements • Facilitating roll out of new applications and modules • Manage the ServiceNow system upgrades that occur three times per year • Assisting in troubleshooting patch / release management issues The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 1-2 years of experience with: • Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.) • Web applications, networks, protocols and email (SMTP, POP3) • Basic understanding of ITIL v3 methodologies • Understanding of enterprise IT architecture • Working knowledge of relational databases • Experience with database manipulation via a programming language Experience in these areas is a plus: • LDAP directories, such as: Active Directory, eDirectory, OpenLDAP. • Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0. Web Services integrations.