Information Technology Support Specialist

We are currently searching for a highly motivated IT Specialist. Roles & Responsibilities The IT Specialist’s responsibilities include, but are not limited to the following: - Maintain essential IT infrastructure, including PCs, security tools, applications, servers, email systems, operating systems, software, and hardware - Utilizes the company’s proprietary WMS, ERP, and TMS systems to provide the utmost support for end users. - Collaborates with internal and external partners to communicate project status, activities, and achievements - Supports the warehouse operations via assisting call-ins or live chat with technical difficulties - Configures and maintains network hardware, such as routers, switches, WLCs, and cables - Review diagnostics and assess the functionality and efficiency of systems - Provides user education/training and reference materials for users by drafting operation instructions - Other duties and tasks as assigned by the IT Leader Requirements and Qualifications - Bachelor's degree in IT related field or an equivalent combination of education and experiences - Excellent hardware/software troubleshooting, problem-solving and diagnosis skills - Comfortable working in and assisting others through remote access desktop programs. - Extensive experience working with different operating systems including Windows, Mac OS, Android, and iOS - Experience with 3PL products including warehouse management systems, transportation, and order management systems or ERP preferred. - A working knowledge of DC operational practices and procedures, and a good understanding of Supply Chain and WMS concepts preferred - Experience with networking hardware and concepts such as DNS, DHCP, OSI Model and TCP/IP - Bilingual Required(Korean & English) - Some travel may be required Benefits: Medical, Dental, Vision, Life, STD, LTD, AD&D, 401K, and generous PTOs/ paid holidays Job Type: Full-time, Regular Job Location: Englewood Cliffs, NJ Business Hours: Mon-Fri 08:00 AM to 5:00 PM