Desk side support

Role :- L2 Desk side support Location :- Oxford, MS(onsite) Job Description :- L2 Desk side support Responsibilities § Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers § Use diagnostic tools to troubleshoot problems associated with network § Connectivity, and workstation hardware/software § Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software § Installing Printer drivers, IP Printing/Cloud Printing § OneDrive Setup and migrations w/ OneNote Cloud Sharing § Attempt Data Recovery on failed systems § Troubleshoot Encryption issues § Troubleshoot Password issues § Windows / MacOS troubleshooting, applying OS updates, encryption, and Office for Mac 2016 for employees using iPlanet and O365 § Windows / Mac LAN / WAN connectivity troubleshooting § Ready and assist with video conferencing equipment § Networking – Troubleshoot, cross-connects, monitor port utilization, Wireless AP swap-out, Switch Install/Swap-out § Take ownership and responsibility of queries, issues and problems assigned to § the Desktop Support Engineers § Escalate issues and involve experts wherever required in order to resolve issues § as quickly as possible. § Ability to maintain composure with challenging customers § Cell support – tech setup/troubleshooting of cell phones (non mgmt. included) § Setup and troubleshoot Apple Devices (iPhone, iPad, MacBook, iMac, MacMini) Thanks & Regards Sameer Ahmad Raas Infotek Corporation. 262 Chapman Road, Suite 105A, Newark, DE -19702 Phone: (302) 565-0068 Ext: 143 E-Mail: sameer.ahmadraasinfotek.com|Website: www.raasinfotek.com Linkedin: linkedin.com/in/sameer-ahmad-031a0b185