Information Technology Support Manager

Systems Support Manager Position Type: Full Time, Permanent Location: Dallas, Whippany, Orlando, Las Vegas, Phoenix, United States This is an on-site only role, with light travel – passport required. You Will Get To: Lead end-user services and technical infrastructure and operations including servers, back-office apps, storage, backup and data centers. As the leader you will manage overall team performance, provide constructive feedback (coaching/mentoring), conduct performance reviews, and hire as appropriate. You will be expected to make business presentations to leadership. Lead a team providing Tier II deskside support. Constantly evaluate emerging user needs and proactively address them in future lifecycle plans that will cover hardware, software, vendor selection, installation, integration, set-up, and testing. Lead a team deploying, installing, and upgrading desktops, servers, storage/backup devices and network/telecom systems Maintain required reliability and availability of all systems under your leadership Contribute to the overall IT strategy to meet business needs. The Well-Qualified Candidate Will Have: Bachelor’s Degree. 5 years supporting a 24x7, multi-site operations support environment, including 3 years of true leadership in the same Experience with Mergers and Acquisitions (M&A) infrastructure, along with a strong understanding of networking technologies (such as routers, firewalls, etc), WAN/LAN implementation, storage and backup tech. Proficiency in MS Back Office products (including Systems Centre suite, Windows OS, AD, etc), system lifecycle management, and infrastructure planning and operations. Skilled at collaborating with different teams within an organization, bringing groups together to work towards a unified goal. Excellent English, both written and verbal Successful experience managing a budget and expenses Experience reviewing contracts