SUPERVISORY INFORMATION TECHNOLOGY SPECIALIST

Summary You will serve as a SUPERVISORY INFORMATION TECHNOLOGY SPECIALIST for the Small Business Administration (SBA), Office of Disaster Recovery & Resilience (ODR&R), Field Operations Center East. This position provides services to the Operations Manager in the planning, directing, managing, coordinating and evaluating the damage assessment/loss verification functions within the Continental United States (CONUS) and outside the Continental United States and its territories (OCONUS). Responsibilities As a/an SUPERVISORY INFORMATION TECHNOLOGY SPECIALIST at the GS-2210-13, some of your typical work assignments may include: Supervises a technical staff of IT Specialists that support multiple projects for networking and a virtual server environment with grade levels ranging from GS-09 to GS-12. Ensure Center preparedness by acquiring, maintaining, and supporting response equipment and staff. Provides technical guidance to Center program offices about Agency-wide standards for IT matters. Coordinate other IT systems' needs (equipment, infrastructure, and applications) for the support functions within ODR&R. Ensures computer security is applied following regulations and directives and that standard automation security procedures and protocols governing computer operations are developed and promulgated. IMPORTANT NOTES: This is a Permanent appointment in the Competitive service with a full-time work schedule. If required to travel to a disaster site, you may encounter hazardous working and/or living conditions, for example, no water or electricity and/or minimal lodging facilities. By applying for this position with SBA's Office of Disaster Recovery and Resilience, you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster. Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date. This is not a bargaining unit position. Requirements Conditions of Employment Qualifications Individual Occupational Requirements (IOR) Basic Requirements This standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience. Education: All academic degrees and coursework must be from accredited or pre-accredited institutions Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to meeting the basic requirement above, you must also meet the specialized experience requirements listed below. Specialized Experience: Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement. You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level. GS-13: One year of specialized experience, equivalent to the GS-12 grade level in the Federal service, obtained in either the private or public sector: Leading or supervising a diverse staff in the day-to-day operations of an organization or office to achieve goals and objectives; AND Deploying and supporting technology-related equipment to disaster sites; AND Defining the system interrelationships, operating mode, system software, and equipment configuration; AND Interpreting and applying IT security controls for an organization. Education Education may not be substituted for experience for this position. Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov) Additional Information Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.phptitle=Reasonable_Accommodations_for_USA_Hire Career and InterAgency Career Transition Assistance Programs: Career Transition Assistance Plan (CTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job in their current agency (intra-agency, i.e. SBA employees only). Inter-Agency Career Transition Assistance (ICTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job at another agency (inter-agency; i.e. not applying to their current or former agency). Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. For additional information visit www.sss.gov. Telework may be available. For information on Telework visit: http://www.telework.gov/