Strategic Operations _ Support Manager

Strategic Operations/Support Manager

Overview

Softtek Government Solutions/Technology Service Division is looking for a Strategic Operations _ Support Manager to join our federal technology services practice.

Skills and Responsibilities:

• Develop, track and maintain standard operating policies, procedures and products to improve effectiveness and efficiency of branch operations
• Build processes and associated technologies to support internal HPP knowledge management, internal collaboration, and project management
• Provide ad hoc strategy assistance to address emerging issues and priorities of ASPR and HPP leadership
• Assess current processes, identify areas of improvement, and develop SOPs for empower
• Develop business process improvement activities including the development of Standard Operating Procedures (SOPs) to support the Incident Management Framework
• Support the full range of exercise design development from concept and objectives to initial, mid and final planning sessions
• Assist with developing exercises and games, based upon HHS response needs to test whether the training outcomes have been achieved, corrective actions have been incorporated, and to support the planning and policy development processes
• Support hotwashes and after-action reviews for exercises and games

Basic Qualifications:

• Bachelor's degree
• 10 - 12 years of experience in Operations for emergency disaster preparedness
• Experience developing and updating operating policies, procedures and products for emergency preparedness
• Experience supporting disaster preparedness exercises

Preferred Skills/Experience:

• Program Management Professional (PMP) certification
• Experience with hospital emergency preparedness operations
• Experience within the department of Health and Human Services
• Ability to lead and manage large groups of participants, related to disaster preparedness exercises

Professional Skills:

• Excellent verbal, interpersonal and written communication skills - specifically related to the creation and updating of operational policies
• Strong analytical, problem-solving and decision-making capabilities.
• Experience with public speaking
• Ability to juggle multiple projects and deadlines.
• Team player with the ability to work in a fast-paced environment.
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel).