Director, Partner Success

The Director of Partner Success leads the team responsible for the day-to-day representation of our agency book of business, acts as the executive sponsor for our top-line client relationships, and owns initiatives tied to the development and revenue growth of the agency's growing client base. This strategic role involves nurturing executive-level relationships with clients, managing a high-performing account team, balancing advocacy for client needs with the long-term growth of our agency business, and embodying the spirit of our agency as market leader in the digital marketing space. The ideal candidate is a highly focused team leader with a strong background in project management, account leadership and development, and in-depth digital marketing industry knowledge.

Key Responsibilities:

Strategic Client Leadership

• Develop and oversee account growth strategies, ensuring alignment between account owners and higher-level agency growth and strategic initiatives.
• Maintain senior-level client relationships, serving as the primary executive contact and aligning agency efforts with client objectives.
• Develop strategies and processes to lead team to identify and pursue growth opportunities within existing client accounts to maximize revenue and partnership longevity.
• Support the agency's revenue growth targets through a proactive approach to upselling services and expanding client scopes.

Operational Excellence & Process Management

• Ensure adherence to agency best practices across all documentation, budgets, and client project briefs to maintain consistency and quality.
• Coordinate and monitor project timelines, budgets, and resources, optimizing efficiency and client satisfaction.
• Oversee regular project and budget reviews, forecasting revenue and addressing potential gaps or variances.
• Implement systematic processes for tracking and reporting client activities, ensuring clear communication and accountability across teams.

Team Development & Collaboration

• Develop programs and processes that foster an authentic ownership mindset for the account teams, emphasizing proactivity, responsiveness, strategic storytelling, and a foundational client-first mindset
• Mentor and provide growth opportunities for junior team members, fostering a culture of continuous learning and development.
• Support cross-functional collaboration by aligning internal teams (media activation, analytics, operations, etc.) on client goals and deliverables.
• Facilitate open communication within the team to ensure alignment with agency-wide objectives and share best practices.
• Identify and retain top talent, offering constructive feedback and succession planning to cultivate the next generation of client leaders.

Data-Driven Performance & Innovation

• In collaboration with media activation, leverage data and analytics to strategically communicate performance optimizations across all digital campaigns and activities, ensuring measurable results, account growth and maximization of agency profitability.
• Lead innovation initiatives by assessing emerging technologies and strategies and identifying opportunities to leverage these solutions with key accounts.
• Help lead cross-functional organizational efforts to educate team members on data proficiency, analytics, and measurement, fostering a data-driven, performance culture within the agency.

Key Skills and Competencies:

• Strategic Leadership & Vision: Skilled at setting a strategic vision that motivates the team and positions the agency as a trusted advisor. Sets high standards and
• manages accountability to continue to improve efficiency, client retention and growth.
• Innovative Problem-Solving: Skilled in identifying opportunities for creative solutions, particularly within custom campaigns, data-driven optimization, and bespoke measurement and reporting. Demonstrates a proactive approach to overcoming challenges and pushing the boundaries of traditional client service.
• Industry Knowledge: A deep understanding of digital marketing, CRM and performance analytics coupled with a proven track record in enterprise client service to continue to grow the agency's capability set and provide top-tier strategic service to clients.
• Entrepreneurial Mindset & Drive for Results: Be comfortable operating as a self-starter focused on delivering results through innovative client strategies, demonstrating strong organizational and follow-up skills to drive success.
• Collaboration: Effective at working cross-functionally with internal teams to deliver high-quality presentations and proposals.

Qualifications:

• 8+ years of agency account management experience, with client ARV $500k+
• 5+ years of team management experience, preferably in the digital, strategic marketing, sales and/or analytics space
• Demonstrable success working cross-functionally developing digital marketing strategy, products, platforms and services
• Strong leadership, organizational and prioritization skills with consistent experience meeting tight deadlines in a high-volume, fast-paced environment
• Proven track record of maintaining and developing executive-level client relationships
• Working knowledge of media buying and analytics platforms (Google Marketing Platform, The Trade Desk, Meta, Google Ads, Tableau, etc.)
• Bachelor's degree (B.A.), preferably in Business, Statistics, Finance, Economics, Marketing, or a related field preferred

Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (including Parental Leave), Paid Holidays, 401(k), and Short/Long Term Disability.

Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.