Level 1 Desktop Support Technician
eXcell, Princeton, NJ, United States
At
, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.We are currently seeking a talented Level 1 Desktop Support Technician to join our client’s team onsite in Princeton, NJ. The logistics portion would be 50% of the time.
Duties and Responsibilities:
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Primarily perform PC refresh tasks
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Monitor user booking site
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Communicate with end users
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Assist users with new PC setup
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Coordinate the delivery of new equipment and recover old equipment
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Update all associated tracking sheets, Inventory, PC Refresh Tracking Sheets, PC disposal sheets
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Coordinate with facilities to move larger quantities of equipment between buildings
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Work with client team to wipe old equipment before disposal
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Assist with user cubical moves across company
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Work with desktop team on ServiceNow tickets
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Responsible for shipping / receiving / inventory control
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Image systems with instruction
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Perform hardware repairs on laptops
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Provide first / second level contact and problem resolution
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Image / reimage laptops
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Provide phone support for software issues using remote control software
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Provide extensive software support for client inhouse developed medical software
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Provide timely communication on issue status and resolution
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Maintain ticket updates for all reported incidents
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Install, upgrade, support, and troubleshoot Windows 7, Windows 10, Microsoft Office 2010, and other authorized desktop applications
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Install, upgrade, support, and troubleshoot for printers / computer hardware
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Perform general preventative maintenance tasks on computers, laptops, and printers
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Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment
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Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware / software
Skills and Qualifications:
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Bachelor’s degree or equivalent in Computer Science or related field
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Minimum 1 to 2+ years of IT experience
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CompTIA A+ certification required
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Experience with Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, helpdesk ticketing systems
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Broad experience of IT with basic understanding of networks and servers
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Must have proven analytical, troubleshooting, and problem-solving skills
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Must have proven ability to multi-task, effectively determine priorities, and meet SLA’s
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Must be adaptable and flexible in a fast-changing industry and work environment
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Excellent communication, relationship-building, and internal customer service skills
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This position requires the ability to work in a project-based environment requiring flexibility and teamwork
$23.00 per hour
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **