Sr. Field Tech - UPS Job at RESA Power in Wixom

Position Summary

This position requires a qualified, service-oriented individual to perform operation, maintenance, installation and troubleshooting of assigned equipment. A qualified individual must be able to test, inspect, troubleshoot, operate equipment, repair UPS systems and DC power equipment. They must be able to manage small to large size projects with good project management and organizational skills. They must be self-directed and very committed to customer satisfaction. Excellent communication skills with clients, peers and management are essential.

Job Responsibilities

• Primary responsibility will be to perform trouble shooting, repairs of UPS systems, inverters, rectifiers, regulators, and associates AC and DC electrical systems.
• Complete test reports to Company and Customer standards and timelines.
• Report all customer experienced load losses to assigned manager as soon as possible.
• Be prepared to respond promptly and professionally to emergency calls (including weekend and holidays)
• Communicate to customer as customer requests / requires, activities, project status, and action plans.
• Communicate with Project Manager, Manager or other designee for effective problem resolution and transfer of pertinent information on jobs in process and completed.
• Demonstrate a continual effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively with other departments to provide a quality and seamless operation.
• Maintain strong client relationships, prepare project estimates, expand project work scopes, and assist in negotiating extra charges.
• Ability to walk through customers' sites, inspect problem(s) & report problem(s) to Sales and Project Management.
• Help manage the on-going schedule and travel planning to facilitate timely response to customers.
• Work may require flexible hours, weekends, holidays, and night work. Must be available for out-of-town work.
• Mentor and train Field Techs as directed.
• Work with members of a team to effectively complete work assignment. Receive information from team members and/or leadership regarding customer needs and product requirements and utilize this information to effectively complete jobs.
• Maintain a neat and orderly work area; Observe all company, local, and federal safety rules, location and company best practices, and company policies and procedures.
• Work with assigned manager and sales team members to expand and grow all of RESA service offerings.
• Observe all safety rules and Best Practices; Follow all company policies and procedures.
• Other duties as assigned.

Required Experience and Qualifications:

• High School Diploma/GED and a minimum of 5 years related experience.
• Knowledge of various safety standards such as OSHA and any state safety standards
• Knowledge of industry standards such as OSHA, IEEE and NFPA.
• Thorough understanding of heavy industrial, utility, large commercial, renewable energy, and ability to troubleshoot complex business issues.
• Proven mechanical skills and/or experience with different types of battery replacements. Low and high voltage equipment (requirement varies on location) a plus.
• Must have DC Power knowledge. Experienced performing power plant battery replacements and VRLA battery replacements, working with wet cell batteries.
• Able to effectively problem solve.
• Basic computer skills for data entry, looking up information, and/or creating reports.
• Able to communicate oral and written communication skills; follow directions-written direction, oral direction, reading work orders and/or specs as assigned; work in a team environment and communicate with team, various departments, and/or Customers as business needs dictate.
• Customer Focused-able to meet deadlines, work on multiple projects, and produce quality work.
• For positions that utilize a company vehicle, will be required to have a valid driver's license; CDL license a plus.

Who we are!

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Our Mission

Ensure reliable and safe mission-critical power across our customers' electrical infrastructure lifecycle.

Our Vision

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

Core Cultural Competencies

We do it right

• We pride ourselves on our integrity and expertise. We don't cut corners.
• You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
• You conduct yourself professionally, ethically, and honestly.
• You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
• You are on time and preplan time off.
• You produce a quality product.

We are customer driven

• Our number one concern is our customer and our long-term relationships with them prove our dedication.
• You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
• You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.

We focus on growth

• We are dedicated to growing the company and our employees.
• You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.
• You seek out new assignments and assume additional duties.
• You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).

We solve problems

• Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
• You efficiently and thoroughly complete assignments.
• You perform work assignments independently.
• You propose new ideas and find better ways of doing things.

We get it done

• We are efficient, reliable and no nonsense. We work hard, but we also play hard.
• You follow through on commitments in a timely way.
• You produce easily understandable and accurate reports that meet customer and/or Company expectations.
• You actively listen. You seek advice and help as appropriate.
• You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).

We build strong relationships

• Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers.
• You collaborate to create the best solutions for each other and our customers.
• You build strong relationships within the team, across RESA departments and locations and with customers and vendors.

Additional Information

Travel: Up to 75% travel

Type: Full-time

Location: Wixom, MI

Compensation: $45.00 to $55.00 depending on experience and eligible for overtime.

Relocation: Relocation provided for highly qualified applicants.

Benefits: Full benefits including medical, dental, vision, company-paid life insurance, Employee Ownership Plan, matching 401k, paid time off, Paid Holidays, and Milestone bonus.

Physical Demands: Office Duties; sitting for extended periods, and computer work.

Application Details: The position will stay open until filled - seeking one FTE. Apply via job postings on job boards or from the company website.

RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)