Service Dispatch Customer Support Job at TEKsystems in Uniontown

Description

-Acts as the liaison between Service Technicians and Customers

-Checks email database to forward over requests for service to the appropriate office

-Build out daily schedules for the technicians to optimize their time

-Provide updates on backlogged requests for service

-Will handle calls from customers looking to schedule upcoming service appointments

-Handle inbound/outbound calls from Service Technicians in the field that pertain to:

-Setting up their next appointment

-Updates around ETA or if they are running late

-Scheduling lunch breaks in between visits

-Dispatching or re-routing to a new site

-Confirming addresses/points of contact/times for upcoming visits

Pay and Benefits

The pay range for this position is $18.00 - $18.00

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Uniontown,OH.

Application Deadline

This position will be accepting applications until Jan 18, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.