Housekeeping Manager Job at Avra Hospitality in Rochester

Job Description: Housekeeping Manager

The Hilton Rochester Mayo Clinic Area, an award-winning property recognized as the top Hilton hotel in North America for three consecutive years, is seeking a Housekeeping Manager to lead our team to continued excellence. This position demands a leader with a passion for unparalleled guest service, operational efficiency, and the ability to continue a culture of success through engagement with our teams. As Housekeeping Manager, you will uphold our reputation for cleanliness and excellence, ensuring that every guest-whether here for medical visits, VIP stays, group events, or weddings-receives a five-star experience. You will be responsible for creating a superior guest experience while maintaining Hilton's standard.

Key Responsibilities

• Recruit, train, and mentor housekeeping staff.
  Monitor performance, providing constructive feedback, promotions, or disciplinary actions as needed.
  Foster a culture of excellence, collaboration, and continuous improvement.
• Plan and manage employee schedules based on hotel occupancy levels to maximize efficiency.
  Inspect guest rooms and public areas to ensure cleanliness and adherence to Hilton standards.
  Maintain inventory levels, ensuring all necessary supplies and equipment are available.
  Coordinate with other departments (e.g., Front Desk, Engineering) for seamless operations.
• Guarantee compliance with Hilton brand standards, OSHA regulations, and local health and safety protocols.
  Conduct routine inspections and address maintenance or pest control concerns promptly.
  Maintain tracking logs for training, cleanliness standards, and safety protocols.
• Address and resolve guest complaints promptly, ensuring satisfaction and loyalty.
  Ensure rooms and public areas consistently exceed guest expectations.
  Implement new strategies to elevate guest satisfaction metrics.

Qualifications

• Proven leadership experience in hospitality, with 3+ years in a housekeeping management role.
• Strong understanding of cleanliness and operational standards in luxury accommodations.
• Excellent communication and organizational skills.
• Basic computer literacy (MS Office, hotel management systems) and familiarity with inventory management.
• Physical ability to perform housekeeping tasks as needed, including lifting up to 50 pounds.

Success Profile

Commitment to Excellence: Demonstrates an unwavering dedication to Hilton's high standards of cleanliness and service.
Leadership: Inspires and empowers a team to perform at their best.
Proactive Problem-Solving: Anticipates challenges and implements solutions effectively.
Operational Acumen: Balances budgets, schedules, and resources to optimize operations.
Guest-Centric Mindset: Places guest satisfaction at the forefront of all decisions and actions.

At Croft Hospitality, our mission is transforming spaces into safe & welcoming places where people experience unreasonable hospitality to cherish the moments that matter. By living our values, we're able to achieve this mission and provide unreasonable hospitality to our guests.

• Team Collaboration: Promote teamwork and open communication to solve problems, innovate together and have fun.
• Human Sustainability & Responsibility: Commit to safety, environmentally friendly practices, compliance, and social responsibility, with an eye on profitability.
• Respect & Diversity: While performing professionally, embrace and celebrate the differences among team members, guests, tenants, and communities.
• Integrity and Transparency: Foster an environment of honesty and openness, both with team members and guests.
• Value a Customer-Centric Approach: Prioritize confidentiality, exceptional service, and ensure every guest & tenant feels valued and cared for.
• Empowerment & Growth: Encourage continuous learning and provide opportunities for professional development.